Svp Head of Multi-channels

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

  • Job Advert Details
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets.

Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high calibre professional to join our team as a
SVP Head of Multi-Channels.

Principal responsibilities

Impact on the Business/Function:

  • Achieve defined contact centre sales & service performance expectations and operational targets.
  • Deliver initiatives to generate income, contain cost, migrate/reduce operational losses and improve sales force productivity.
  • Develop change management capabilities, to ensure that full benefits of change and transformation initiatives are realised.
  • Drive projects in response to market changes and opportunities in line with WPB strategy.
  • Direct migration of low value, high volume activities to channels.
  • Deliver maximum sustainable contribution by deploying product, service & channel propositions.
  • Articulate customer needs, behaviour and preferences to proposition and product teams to ensure identified customer needs are reflected in marketing and product development.
  • Lead channel optimisation and migration for VNM WPB through management of the digital and selfservice channels
  • Achieve bestinclass Contact Centre metrics including outbound sales (e.g. PILs)

Customers / Stakeholders:

  • Direct VNM WPB implementation of strategies to drive and expand customer relationships through consistent sales and service.
  • Oversee customer journey and ensure customer experience and sales opportunities are optimised and customer experience is consistent across all managed channels and touchpoints.
  • Always represent the Voice of the Customer to identify and resolve customer experience improvement opportunities and pain points
  • Deliver fair outcomes for customers and ensure conduct maintains orderly and transparent operation of financial markets.
  • Responsibility for owning, developing and improving the overall customer experience.
  • Build strong relationships with key stakeholders in VNM including branch distribution, CVM and COO.

Leadership & Teamwork:

  • Oversight of sales channel people strategy and management of core staff capabilities.
  • Lead team and accountable for performance management, development and coaching of direct reports and people leaders.
  • Recruit, develop and retain the highest quality values aligned and customer centric people across the business.
  • Communicate a clear vision for WPB that is aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customercentred culture.
  • Ensure effective succession plan is in place.
  • Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
  • Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
  • Lead and encourage crossbusiness teamwork, collaboration and matrix management.
  • Challenge actions/behaviours inconsistent with HSBC

Operational Effectiveness & Control:

  • Continually reassessing operational risk inherent in the business.
  • Manage impact of changing economic and market conditions, legal and regulatory requirements, operating procedures/practices, management restructuring and impact of new technology.
  • Manage process, infrastructure and resource to deliver agreed plans, identifying/implementing improvements and collaborating to maximise end to end integration, effectiveness and efficiency.
  • Maintain robust, efficient controls to ensure strong operational, financial and project management and compliance with HSBC policy and procedures,
  • Identification and effective resolution/escalation of issues.
  • Develop, implement and maintain management information, analysis and reporting supporting timely and effective management decision making at a

  • Svp, Head of Data

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome Careers Grow Faster Than Others.If you're looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal...

  • Channel Head

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Channel Head:- Sector: Monroe Cosmetic & Fashion- Contact: Quinn- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 07 September 2023- Job Ref: BBBH421292_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international Cosmetics company.in HCMC,...

  • Gt Channel Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Our client is a reputable healthcare firm which specializes in Nutritional products globally. They have lean team in Vietnam and with current commitment plan to build up in Vietnam, they are looking for a GT Channel Manager to join their dynamic team.Responsibilities: Planning and develop GT activities/execution, drives the shoppers in the retail...

  • Head of Marketing

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job LocationHo Chi Minh CityJob typePermanentSalaryNegotiableTheo lĩnh vựcMarketing / PRExperienceMore than 15 NămIndustryPharmaceuticalsJob summary:An exciting Head of Marketing APAC job has just come available in one of the most respected global consumer healthcare company based in HCMC. This role will be responsible for coordinating with the sales &...

  • Head of Account

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Truyền thông Ureka Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Role purpose: The purpose of the role is to support the Director in planning and account handling, manage the Account Executive/Senior/Manager and monitor their workload, as well as help develop their skill sets. Head of Account creates the opportunity for strategy and digital specialists to contribute...

  • Head of Sales

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Head of Sales:- Sector: Monroe FMCG- Contact: Tee- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 28 June 2023- Job Ref: BBBH414897_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international FMCG company. Our client is seeking a Head of Sales to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam PepsiCo Full time

    Overview:To support Sales Development and Channel & Category Development Head in setting the right and effective strategy to enable Regional Sales Leads drive distribution and sales performance through new channel exploration & development along with the development and deployment of Trade Promotion program within allocated budget and high standard of...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NavigosSearch Full time

    What We Can Offer:Build and drive channel/customer category strategy to ensure to be #1 OMNI partner of choice in that customer and deliver sales, growth, share ambition.Business Target Delivery & O2O Integration Champion: Deliver 1ULV Target of Customer via strongly manage Omni Category & eContent Planner to land planning & KA strategy into execution,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH American University Of Science Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Provide highlevel administrative support, manage schedules, coordinate meetings, handle confidential information, and ensure efficient communication Assist in budget planning, prepare reports Maintain records and prepare reports on operational performance Handle confidential information with discretion and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Abbott Laboratories Full time

    ROLES & RESPONSIBILITIES1, Summary:As MT channel development manager, he/she is working as executives for all activities to drive Marketing objectives and sales in MT channel which are activities to drive availability, visibility and demand creation:Responsible for trade promotional programs in MT channel (includes creating Proposals, working with Trade...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Pernod Ricard Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)A. JOB SUMMARYDevelop and implement channel development strategy and category management in areas of Visibility, Promotion, Channel activation/ category demand creation at Point-of-Purchase so as to ensure optimal distribution and visibility of brands in line with customer segmentation guidelines (PROS);...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Believe Full time

    Company DescriptionBelieve is one of the world's leading digital music companies. Believe's mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.Its 1,610 employees in more than 50 countries aim to support local artists and labels...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Axinan Pte Ltd Full time

    Opportunity:We are looking for the position of Deputy Head of Business Development for Agents channel (Deputy Head), who is responsible for establishing strategies and action plans, and implementing those strategies through the BDM team and Agents workforce to achieve set goals; constantly expanding the network of Agents and Customers to make the Igloo brand...

  • Head of Sales

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Focus Consulting Full time

    We are looking for a Head of Sales for World Class Company of Sanitary Product base in Hochiminh City with Key requirements: the ability to approach higher management levels - developers, architects, designers, MEP consultants, plumbers and contractors to visit this lovely opportunityResponsibilities: Plan and implement sales and marketing activities to meet...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Our client, a leading FMCG company is looking for a Head Of Trade Marketing to lead their beverage divisionResponsibilities: Develop, monitor and implement Channel strategies to achieve sales target in Nationwide. Provide and direct daytoday tasks to ensure that are completed and target are met based on operating budgets and costs Take...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...

  • Head of Manufacturing

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Viet Thai International Careers - VTI Group Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Brief summary of job profile:Head of Manufacturing - Coffee is the senior executive responsible for overseeing the Roasting & Distribution facility in its entirety. This position is responsible for specifying and ensuring the quality of the company's manufactured products from origin through manufacturing...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam VinaCapital Full time

    To grow and manage VinaCapital's domestic (Vietnam) business by developing and implementing strategic, fundraising/sales and financial goals and objectives. Lead the Wealth Management Sales, Partnership and Marketing teams.Main duties:- Sales and Fundraising — Oversee sales and fundraising planning and implementation for the Vietnam (domestic) market,...

  • Head of Marketing

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Head of Marketing:- Sector: Monroe Pharmaceuticals- Contact: Tee- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 07 August 2023- Job Ref: BBBH419772_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a global pharmaceutical company seeking an experienced...