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Solution Consultant

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT University Full time

Overview:

  • RMIT University Commitment


RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work.

All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.

Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct.

RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.


  • Why RMIT University Vietnam?
Reputation and rankings - RMIT University

Rewards and Benefits:

  • Competitive salary package and allowances
  • Expert support from our Mobility Team with regards to obtaining a work permit and visas, and with relocation and settling into living and working in Vietnam.
  • Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
  • Professional development and career advancement
  • Access to stateoftheart facilities and resources
  • A vibrant and diverse campus life and more
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work For in Asia.

To find out more about RMIT Vietnam and our current vacancies, please visit our website:

  • Position Summary
The Solution Consultant partners with the Business Technology Partner (BTP) in the provision of services provided by Strategy, Engagement and Innovation function

These include:

Strategic and Business Planning, Demand Management and Prioritisation, Solution Consulting, High Level Analysis, Project Investment Planning, Stakeholder Relationship Management and the development of Conceptual Architecture.


They utilise a breadth of skills covering business analysis, consulting, problem solving, solution design and basic project management in their day-to-day operations and should enjoy a varied workload with new challenges presenting themselves on a regular basis and multiple tasks/deliverables to manage.


They require highly developed stakeholder engagement skills and are expected to work closely with mid-to senior level business stakeholders in order to elicit their key internal business requirements and then determine appropriate solution options that will meet the both the stakeholder's and the University's needs.


The Solution Consultant is an integral part of the Business Technology Partner team working closely with the Business Technology Partner, Business Analysts and Architects as well as a variety of other IT and business stakeholders.


  • Reporting Line

Reports to:
Business Technology Partner

  • Key Accountabilities
  • Work closely with senior stakeholders (both internal and external) to analyse highly complex business opportunities and problems and to then work collaboratively with them, and also other areas across the University, to determine suitable solutions
  • Professionally manage expectations and complex interactions with business stakeholders, whilst diplomatically negotiating and addressing any queries or concerns regarding proposed solution options
  • Elicit high level requirements, often from multiple areas of the University, using a range of techniques as required (business analysis, requirement workshops, business process modelling) and ensure they are documented and prioritised them appropriately
  • Identification of effective solution options through extensive research and consultation with both internal and external parties and ensure that they address key stakeholder and University requirements
  • Work closely with relevant internal/external stakeholders to triage and manage Initiatives via established frameworks (e.g. IT Architecture, CISO, Legal, Privacy, Procurement, Property Services Group and other applicable areas of the University) until the point of hand over to Delivery Teams
  • Collaboration with relevant Technology teams to obtain estimates, participate in planning rituals and agreed on project and enhancement delivery
  • Manage internal relationships with other ITS teams in order to provide them with business input on the lifecycle management of IT services and assets
  • Implement process improvements to all relevant ITS processes and methodologies
  • Ensure detailed knowledge and understanding of the business areas supported by the ITS portfolio as well as a strong grasp of RMIT's IT architectural principals, technology operating models and associated compliance requirements (Cybersecurity, risk, legal etc.)
  • Key Selection Criteria
  • Direct previous experience and understanding of the key project methodologies employed in the delivery of technology based projects (e.g. PMBOK, PRINCE 2, SAfe Agile)
  • Highly evolved requirements elicitation and analytical problem solving skills (Senior BA level or above)
  • Proven ability to positively interact, negotiate with, influence and build consensus with a wide rang