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Customer Care Executive

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Hanwha Life Việt Nam - Tổng Đại Lý Bến Tre Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Ensure provision of a high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and proactive calls).
  • Respond to all clients' questions and requests accurately, quickly and in a professional manner.
  • Keep courteous, helpful and smile voice as communicating with all clients.
  • Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily.
  • Cooperate with relevant Departments on improving customer care services and solving complaints.
  • Work closely with the customer services and other operations areas in a team based environment.
  • Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
  • Handle Outbound campaign as assigned (Welcome call, premium reminding, survey....)
  • Contribute initiatives applicable to improve customer loyalty and support Company's objectives of revenues, new business and persistency.
  • Organize and monitor surveys on Customer Services/ Customer Care to have proposal for prompt adjustment/ or improvement.
  • Take other tasks/ appropriate duties that may be assigned by Management team from time to time

Benefits:

  • Competitive salary
  • Full social insurance, personal accidental
  • Gifts for new comers and on special occasions
  • Modern facilities in the spacious office at the heart of District
  • Annual leaves

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
- Đào tạo

  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

  • Good clerical work experience.
  • Good customer services experience
  • Good at speaking, writing in Vietnamese, Korean
  • Good at organizing skills
  • Effective communication skills: writing, speaking and listening.
  • Ability to work under high pressure
  • Ability to contribute to a productive work environment: positive, teamoriented, customeroriented.
  • Analytical skills and problem solving
  • Ability to work independently as well as to work as a team
  • Patient, careful, thoughtful, with a sense of responsibility

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng

Cao Đẳng
Không yêu cầu