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Visa Services Officer

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Adventus Full time

Your Family
is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students within the international student placement sector.

Our innovative platform allows institutions, recruiters and students to directly connect with one another, resulting in matching the right international study experience with students across the world.

Founded in 2018, we're on a mission to change the way the world accesses international education. Behind the technology, we have over 400 amazingly talented humans making it all happen. We're looking for ambitious self-starters who want to be part of our vision and create a positive legacy.

Your Community


The Admissions team is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions.


Your Position


The Visa Service Officer is responsible for managing/assessing visa caseloads and/or referrals for integrity checking, prioritizing cases for interviews and assessment, carrying out credibility interviews and undertaking investigations for integrity checking.


Your Impact
Ensuring adherence to all Compliance and Visa requirements and service level agreements (SLAs)

Your Bakcstory

  • Work experience within an international student recruitment on industry / shared services environment.
  • Experience of using computerised systems/databases to achieve work goals and tasks.
  • Proven experience within an international education related role, preferably within an International Admissions environment.
  • Highly organised; able to prioritise and work to tight deadlines.
  • Resilient, selfmotivated and able to work independently on a daytoday basis.
  • Flexible and adaptable to change.
  • Excellent attention to detail and able to interpret and follow prescribed processes, recognising when to seek additional guidance from more experienced team members.
  • A strong collaborator who works well with other teams in Admissions and the wider business. Openly shares information with others on a regular basis.
  • Excellent communication skills, both written and oral. Demonstrates a growth and continuous improvementmindset open to feedback and acquiring knowledge.

Your Contribution

  • Support the daily operations of the admission process to ensure accuracy and timeliness of processes and high level of customer service is maintained
  • Preparing reports, casenotes, interview notes, correspondence, and other material in relation to visa matters.
  • Ensuring that any process issues are escalated to management immediately.
  • Carry out Visa Application checks along with Admission Team where required to ensure that all documentation has been captured prior to submission in line with university and immigration requirements.
  • Ensure that all information and documentation provided by the counsellor is accurate and complete.
  • Create and manage spreadsheets ensuring critical reports are accurate.
  • Ensuring data integrity, confidentiality and security is strictly adhered to at all times.
  • Ensure that work carried out by on behalf of the education institution is compliant and within agreed service levels
  • Be up to date in regard to any changes or amendments to the prevailing student Visas laws / rules / regulations, changes in forms / formats and other procedures and keep the internal and external clients advised of such changes Provide regular support, feedback, and guidance for the internal and external stakeholders.
  • At , our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it's the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender._