Junior Helpdesk

7 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Clearer Full time $32,000 - $64,000 per year
Take the clearer route to smart career growth. At , we're reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We're not just about technology - we're about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of , you step into a role where your work truly matters. Here, you'll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way. If you're ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that's committed to making eCommerce clearer, more efficient, and more rewarding for everyone.
Your Impact: As a Junior Helpdesk & InfoSec Support Specialist, you'll keep 's team productive and secure by providing responsive IT support and maintaining critical security processes. Working closely with the Technical Operations Manager, you'll gain hands-on experience with IT operations, information security, and compliance in a fast-growing SaaS environment. This role is ideal for someone early in their career (1–2 years of experience) who wants to build a strong technical foundation while learning directly from senior leadership. You will work remotely from Vietnam and handle day-to-day support requests, track security and compliance tasks, and ensure nothing falls through the cracks - all while developing skills that will accelerate your career in IT operations. The ideal candidate is curious, detail-oriented, and eager to take ownership of routine but essential tasks that keep our globally distributed team running smoothly. What You'll Do:
  • Provide first-line IT support for internal team members via Slack, email, or ticketing system, including troubleshooting common issues with Google Workspace, Jira, Confluence, and basic macOS/Windows laptop problems (shared responsibility for time zone coverage).
  • Escalate complex technical issues to the Technical Operations Manager with clear documentation of the problem and troubleshooting steps already taken.
  • Process routine account provisioning and deprovisioning following documented procedures, and track pending access requests to ensure timely completion.
  • Maintain accurate inventory records of all company hardware (laptops, monitors, accessories) and user access across key systems for audit purposes.
  • Monitor device compliance and security coverage, including tracking MDM (Rippling) compliance status and EDR (Endpoint Detection and Response) coverage, flagging any gaps or non-compliant devices.
  • Conduct monthly software license audits (e.g., ChatGPT, Cursor) to identify unused or underutilized seats for reallocation and cost optimization.
  • Track phishing simulation results and flag users who may need additional security awareness training.
  • Assist with compliance documentation collection for SOC2/GDPR audits by gathering screenshots, logs, and required evidence.
  • Update and maintain internal IT documentation and FAQs based on recurring support requests and common issues.
  • Monitor shared inboxes daily (e.g., info@, accounts@) to triage urgent requests, filter spam, and escalate priority items to the Technical Operations Manager.
What you'll bring:
  • 1–2 years of professional experience in IT support, helpdesk, or a related technical role.
  • A degree or diploma in a technical field such as Information Systems, IT, or a related discipline.
  • Strong written and verbal English communication skills.
  • Hands-on experience with Google Workspace administration (account setup, groups, permissions).
  • Basic understanding of IT and security concepts (identity and access management, MFA, phishing awareness).Comfort with hardware tracking and inventory management.
  • Familiarity with ChatGPT or other AI tools for productivity and problem-solving.
  • Experience with automation tools (Zapier, APIs, Python, or similar) and a mindset for identifying and automating manual, repeatable processes.
  • The standard working hours are 8:00 AM - 5:00 PM, with a 1-hour break from 12:00 PM - 1:00 PM. However, flexibility may be required to work within a 7:00 AM - 8:00 PM window to support collaboration with our globally distributed team, while maintaining a standard 8-hour workday.
Preferred:Exposure to compliance or security frameworks (SOC2, ISO27001, GDPR).Experience with Apple Business Manager, Rippling (MDM), and CrowdStrike (EDR).Background in a SaaS or startup environment. Qualities:We're looking for someone who is curious, dependable, and knows when to ask for help - someone who takes pride in their work and believes in supporting the team's success. Why
  • We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. 
  • Customers at the heart: We obsess over their needs so we can grow together
  • Purposeful progress: We don't settle. We take initiative and embrace bold thinking.  
  • Endless innovation: We refine, improve, and take meaningful action
  • Always open: We build trust through transparency and global collaboration 
Clear Benefits:Work remotely from anywhere that brings you happiness.Sign-on bonusPerformance-based Year-End Bonus: Recognizing and rewarding your individual contributions.Wellness Allowance: Support for classes promoting physical and mental health.Time Off: 20 days/year, in addition to Vietnam holidays.MacBook Provided.Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.Continuous Learning: Technical and general workshops, online resources.Health and Wellness Benefits: Generali Health Care, annual check-up.International Exposure: Enhance expertise and English communication skills.
Be a part of - where your expertise fuels real change in eCommerce. Come and join us- it's clear we're the place to be We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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