Junior Helpdesk Engineer

Katalon

***
- Viettel Complex Building, 285 Cach Mang Thang 8 Street, District 10, HCMC, District 10, Ho Chi Minh- Fresher Accepted- At office- Posted 4 hours ago- Skills:

- English

IT Support

**Top 3 reasons to join us**:

- Compelling Pay and Incentives
- Well-being & Work-life Balance
- Professional Development and Recognition

**Job description**:
**ABOUT US**

**Founded in 2016**, **Katalon is the leading provider of a modern, comprehensive quality management platform**. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

**Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe,** many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

**ABOUT POSITION**
- Join our IT team as a Junior Service Desk Staff member and be at the heart of our technology operations. In this exciting entry-level role, you'll work closely with our experienced IT engineer, gaining hands-on experience and valuable skills. You'll manage IT assets, provide first-line support to end-users, and help ensure the smooth execution of company events. This position offers a fantastic opportunity to learn and grow within a supportive team environment while making a real impact on our IT operations. We are looking for individuals who are passionate about technology and eager to advance your career in IT
- Software and Hardware (Asset) Management
- Oversee the full lifecycle of IT assets, including procurement, onboarding, management, usage analysis, renewal, and retirement of assets when they are no longer needed.
- Ensure all processes are followed in accordance with IT policies and stakeholder requirements, including coordination with Finance, HR, Legal, and other departments.
- End-User Support (Level 1)
- Serve as the first point of contact for end-user requests, responding promptly and resolving issues within your scope of knowledge.
- Escalate more complex issues to higher-level support (Level 2, 3) as necessary, ensuring a smooth handoff and timely resolution.
- Guidelines Documentation
- Develop and maintain clear, concise documentation for all tools under IT management.
- Ensure guidelines are accessible and easy to understand for both employees and IT/Security staff, promoting proper usage and best practices.
- Company Event Support
- Provide IT support for company events, both internal and external, held at the office or other venues.
- Set up and manage IT equipment to ensure smooth execution of events, addressing any technical issues that may arise.

**Your skills and experience**:

- Have experience in a Service Desk or technical support environment.
- Basic knowledge of IT hardware and software management.
- Familiarity with working on Windows, macOS, or Linux-based distributions.
- Good at English in communication skills including oral and written.
- Strong communication skills and ability to work collaboratively with cross-functional teams.
- Problem-solving skills with a proactive approach to issue resolution.
- Willingness to learn and adapt in a dynamic work environment with open-minded, eager to learn and grow.

**Why you'll love working here**:
**At Katalon,** we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below
- **Total Remuneration**:Satisfying your financial goals through competitive compensation and periodic performance bonuses.
- **Well-being & Work-life Balance**:Staying healthy through comprehensive health plans and generous paid leaves.
- **Statutory Compliance**: Labor compliance with local regulations that ensure employee security.
- **Work Facilities & Accommodation**: Top-notch equipment, supportive allowances, and A-class facilities.
- **Diversity, Equity, Engagement, & Inclusion**:Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
- **Growth & Rewards**:Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

**Katalon**:
A leading provider of a modern, comprehensive quality management platform.
- Company type
- IT Product
- Company industry
- Software Products and Web Services- Company size
- 301-500 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT