Junior IT Helpdesk

1 week ago

Thành Phố Hồ Chí Minh, Vietnam INNOTECH Full time

Assist in monitoring and maintaining IT systems (networks, servers, hardware) at head office and branches.
- Support basic configuration of network devices (firewalls, routers) under supervision.
- Manage and troubleshoot issues with CCTV, time attendance, and internal phone systems.
- Resolve common IT issues related to network, printers, and office software; guide users remotely when needed.
- Set up and configure laptops/desktops for new hires; perform basic diagnostics and repairs.
- Support IT procurement: assist in vendor evaluation and equipment selection.
- Manage user accounts and software licenses.
- Document IT procedures, incidents, and assist with reports.
- Participate in internal IT projects and other tasks as assigned

**Job Requirements**
- At least 1 years of professional experience in IT support, IT Helpdesk, system administration, or similar roles.
- Solid understanding of computer hardware, networking, Windows OS, and basic Linux.
- Familiarity with Active Directory, Office 365, VPN, and antivirus solutions is preferred.
- Practical experience in PC/laptop setup, software installation, and troubleshooting.
- Strong problem-solving skills, with a hands-on and proactive approach.
- Responsible, honest, and able to work independently with mínimal supervision.
- Good at English (Reading and Communication).
- Bachelor’s degree or higher in Information Technology, Computer Networking, or related fields.

**How To Apply**

**Step 1: Submit Your CV**

**Step 2: Phone Screening**
If shortlisted, you will receive a call from the HR team for a brief survey and initial screening.

**Step 3: Interview**

**Step 4: Onboarding**
Successful applicants will receive an offer and begin the onboarding process to officially join the team.

**Level: Fresher**

**Expiring Date**:08/10/2025

**Location**

Di An, Binh Duong (near HCMC National Univeristy)

**What We Offer**
- 13th-month salary calculated based on actual working time at INNOTECH.
- PVI Healthcare Insurance for all employees
- PVI Healthcare Insurance for family
- Holiday celebrations
- Quarterly/project kickoff team-building budget.
- Monthly birthday parties with cakes and celebrations
- Laptop and monitor provided for work.
- Performance bonus plan.
- Employee referral bonus: 2,000,000 - 10,000,000 VND (depending on level/role).
- Annual company trips / Football club / Badminton club / Year-end party.
- Learning and certification support.
- Value-oriented, international working environment with a flexible culture.

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