IT Helpdesk
3 days ago
**Position: IT Helpdesk (Banking)**
Location: Flexible between District 1 and District 4, Ho Chi Minh City.
Working hours of IT Helpdesk engineer: 8:30AM to 7:00PM (from Monday to Friday).
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- **JOB OBJECTIVES**:
- Act as the IT Helpdesk engineer to work with local colleagues and Group workplace team to setup and maintain IT facilities for all end users..
**KEY RESPONSIBILITIES**:
- Troubleshoot IT issues on end user’s laptop & PCs.
- Work with vendor to fix all related IT workplace issues such as PC, laptop, Microsoft Office
- Implement and manage workplace technology solutions including end users’ devices, telephony, collaboration and office productivity tools, managed print.
- Maintaining technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting.
- Managing and getting BU requirement for IT facilities.
KEY REQUIREMENTS (Qualification/ Experience/ Skills):
- Have a bachelor’s degree in IT major.
- Overall experience of at least 2 years in IT field such as IT helpdesk, IT support
- Extensive knowledge of computer hardware systems.
- Strong technical, analytical, and engineering competencies with hands-on experience in managing workplace environments.
- Experience in IT documentation and IT facilities roll out.
- Reading and understanding English documents
**BENEFITS**:
- 13th-month salary calculated based on actual working time at INNOTECH.
- PVI Healthcare Insurance for all employees
- PVI Healthcare Insurance for family
- Moon cake, Tet Gift
- Quarterly/project kickoff team-building budget.
- Monthly birthday parties with cake/gifts and an additional paid day off.
- Laptop and monitor provided for work.
- Performance bonus plan.
- Employee referral bonus: 2,000,000 - 10,000,000 VND (depending on level/role).
- Annual company trips / Football club / Climbing club / Year-end party.
- Learning and certification support.
- Value-oriented, international working environment with a flexible culture.
**Experience**:
- IT support: 2 years (preferred)
**Language**:
- English (required)
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