IT Helpdesk Engineer

5 days ago

Thành phố Hồ Chí Minh, Vietnam Synopsys Full time

Synopsys APAC IT team is seeking for an IT Helpdesk, who mainly engages IT services with internal users, in charge of IT helpdesk and system administration domain.

**Responsibilities**:
The work scope includes IT helpdesk and system administration domain with great learning space in IT area.
1. IT Helpdesk Support
- Provide technical support for laptop, PC, IT collaboration hardware/software services.
- Maintain and resolve problems with laptop/PC hardware, software, and network connectivity.
- Communicate with end-users and provide basic training, guidance, and solutions.

2. System Administration
- Monitor system performance and troubleshoot issues & implement backup and disaster recovery plans.
- Ensure system security and compliance with policies and procedures.

3. Other Responsibilities
- IT hardware procurement, logistic operation support, and asset management.

**Requirements**:

- Bachelor's degree or above in Computer Science, Information Technology, or related field, or equivalent experience.
- From 1 year experience in a similar role. Fresh graduate with high motivation to learn on IT support & system administration work domain is also welcomed.
- Have solid knowledge on laptop/PC, server, and network operating systems and associated technologies.
- Good communication and interpersonal skills with proactive problem-solving capability.
- Good English communication skill (both verbal and non-verbal)
- Good at both teamwork and individual work.
- Ability to create, manage, and organize documents effectively
- IT professional certification in Linux, Windows, network or cloud technical domains is a plus.
- Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability._

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