Shopee] Helpdesk Engineer

1 day ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Engineering and Technology - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. **About the Team**: - Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks, and reliable IT systems. As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both the System and User side to meet corporate requirements, and providing technical support in a fast-paced and demanding environment. - Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers - Handle asset management, maintain inventory, and liaise with vendors - Maintain and monitor office network infrastructure, IT security, and antivirus tools - Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring, and reports **Requirements**: - Diploma or degree in Computer Sciences, Information Technology or a related field preferred - Minimum 3 years of relevant experience operating in a similar role - In-depth knowledge of computer hardware, software, and OS (Windows and macOS) - Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals - Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus - Professional Qualification - Microsoft Certified/CCNA is a plus - Knowledge of basic setup and configuration of Cisco devices such as firewalls, switches, IP phones, wireless controllers, and access points is a plus - Competent at documenting standard operating procedures and knowledge articles - Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities - Excellent verbal and written communication skills in both Vietnamese and English - Enthusiastic and willing to learn in a fluid and fast-paced environment - Passionate about IT technology and wants to make a difference with technology solutions - Good interpersonal and communication skills to interact effectively at all levels - Strong analytical and troubleshooting skills

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