Desktop Support Engineer
7 days ago
We are seeking a skilled **Desktop Support Engineer** to provide technical assistance, troubleshooting, and support for end-users. The role involves resolving hardware, software, and network-related issues to ensure smooth IT operations within the organization.
**Key Responsibilities**
- Provide first
- and second-line technical support for desktops, laptops, printers, and other peripherals.
- Diagnose and resolve hardware, software, and network issues promptly.
- Ensure IT assets are properly maintained, recorded, and updated.
- Support remote users and troubleshoot via remote access tools.
- Escalate unresolved issues to higher-level engineers or vendors.
- Ensure compliance with IT policies, security protocols, and company standards.
**Requirements**:
- Proven experience in desktop support or IT helpdesk roles.
- Familiarity with Active Directory, networking, and remote support tools.
- Excellent problem-solving and communication skills.
**Job Type**: Contract
Contract length: 12 months
Pay: 1,845,655₫ - 1,850,655₫ per day
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