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Desktop Support Engineer

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Rextechnologies pty. limited. Full time

CIS Deskside Support with strong Experience in Maintaining, analyzing, troubleshooting,

and repairing hardware and computer systems (Mac and Windows) is the job of deskside

support. Tech-savvy people who are self-motivated enough to provide consistent

customer support with mínimal supervision will thrive in this role. On any given day,

deskside support professionals perform on-site or remote servicing, repair, and

installation of computer hardware, software, and networks. Responsible for Asset audits

and maintain the tech bar asset inventory. Must record all the asset related transactions

into ticket. Should have a fair knowledge about network and AV equipments and able to

identify the cause and log vendor calls. Most deskside support professionals work full time

in an office environment. However, many do not work common nine-to-five hours. Due to

their vital role in supporting businesses 24/7, they may be required work nights or

phone, or live chat. Offer Customer Service, Problem-Solve Computer Issues, Provide

Hardware and Application Support, Install Software Upgrades, Create and Maintain

Documentation.Offer Customer Service, Problem-Solve Computer Issues, Provide

Hardware and Application Support