IT Workplace Engineer

**Job Summary**:
The IT Workplace Engineer is responsible for designing, implementing, and maintaining the IT workplace infrastructure, including end-user devices, collaboration platforms, and productivity tools. This role ensures employees have a reliable, secure, and efficient IT environment to perform their work.

**Key Responsibilities**:
End-User Device Management:

- Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.
- Manage device lifecycle, including procurement, imaging, patching, and decommissioning.
- Implement and support endpoint management tools (e.g. SCCM,..).

Collaboration & Productivity Tools:

- Support and optimize tools like Microsoft 365, Teams.
- Ensure seamless integration and user experience across platforms.

Workplace Infrastructure:

- Maintain and support meeting room technologies (AV systems, conferencing tools).
- Assist with network connectivity issues (Wi-Fi, VPN, LAN) in collaboration with the network team.

Security & Compliance:

- Enforce endpoint security policies (antivirus, encryption, access control).
- Ensure compliance with IT policies and regulatory requirements.

User Support & Training:

- Provide Tier 2/3 support for escalated IT issues.
- Create documentation and conduct training sessions for end users.

Project Participation:

- Contribute to IT projects related to digital workplace transformation.
- Evaluate and recommend new technologies to improve user experience.

Team & Vendor Management:

- Lead and mentor a team of workplace engineers, support analysts, and service desk staff.
- Manage third-party vendors and service providers to ensure SLAs and KPIs are met.

Service Delivery & Support:

- Oversee end-user support services, including service desk operations and incident management.
- Ensure high availability and performance of workplace systems and tools.
- Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).

Technology & Infrastructure Oversight:

- Manage lifecycle of end-user devices (laptops, desktops, mobile devices).
- Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).
- Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user-friendly.

**Job Requirements**
- Bachelor’s degree in Information Technology, Business Administration, or related field.
- 7+ years of experience in IT.
- Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and
modern collaboration tools.
- Proven experience managing cross-functional teams and vendors.
- Excellent communication, and stakeholder management skills.
- Strong technical, analytical, and engineering competencies with hands-on experience in
managing workplace and infrastructure environments.
- Experience in IT documentation and IT facilities roll out.
- Good communication skills both written and oral in English.

**How To Apply**

**Level: Senior**

**Expiring date**:30/09/2025

**Benefits**:

- 13th-month salary calculated based on actual working time at INNOTECH.
- PVI Healthcare Insurance for all employees
- PVI Healthcare Insurance for family
- Holiday celebrations
- Quarterly/project kickoff team-building budget.
- Monthly birthday parties with cakes and celebrations
- Laptop and monitor provided for work.
- Performance bonus plan.
- Employee referral bonus: 2,000,000 - 10,000,000 VND (depending on level/role).
- Annual company trips / Football / Badminton / Year-end party.
- Learning and certification support.
- Value-oriented, international working environment with a flexible culture.