IT Workplace Engineer

**Position: IT Workplace Engineer**

**Type**:Full-time

**Working Location**:HCMC | Onsite D.4 / D.1

**Working Hours**:8.30 AM to 5.30 PM (Monday to Friday)

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**JOB SUMMARY**:
The IT Workplace Engineer is responsible for designing, implementing, and maintaining the IT workplace infrastructure, including end-user devices, collaboration platforms, and productivity tools. This role ensures employees have a reliable, secure, and efficient IT environment to perform their work.

**KEY RESPONSIBILITIES**:
**End-User Device Management**
- Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.
- Manage device lifecycle, including procurement, imaging, patching, and decommissioning.
- Implement and support endpoint management tools (e.g. SCCM...).

**Collaboration & Productivity Tools**
- Support and optimize tools like Microsoft 365, Teams.
- Ensure seamless integration and user experience across platforms.

**Workplace Infrastructure**
- Maintain and support meeting room technologies (AV systems, conferencing tools).
- Assist with network connectivity issues (Wi-Fi, VPN, LAN) in collaboration with the network team.

**Security & Compliance**
- Enforce endpoint security policies (antivirus, encryption, access control).
- Ensure compliance with IT policies and regulatory requirements.

**User Support & Training**
- Provide Tier 2/3 support for escalated IT issues.
- Create documentation and conduct training sessions for end users.

**Project Participation**
- Contribute to IT projects related to digital workplace transformation.
- Evaluate and recommend new technologies to improve user experience.

**Team & Vendor Management**
- Lead and mentor a team of workplace engineers, support analysts, and service desk staff.
- Manage third-party vendors and service providers to ensure SLAs and KPIs are met.

**Service Delivery & Support**
- Oversee end-user support services, including service desk operations and incident management.
- Ensure high availability and performance of workplace systems and tools.
- Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).

**Technology & Infrastructure Oversight**
- Manage lifecycle of end-user devices (laptops, desktops, mobile devices).
- Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).
- Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user-friendly.

**QUALIFICATIONS & EXPERIENCE**:

- Bachelor’s degree in Information Technology, Business Administration, or related field.
- 7+ years of experience in IT.
- Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and modern collaboration tools.
- Proven experience managing cross-functional teams and vendors.
- Excellent communication, and stakeholder management skills.
- Strong technical, analytical, and engineering competencies with hands-on experience in managing workplace and infrastructure environments.
- Experience in IT documentation and IT facilities roll out.
- Good communication skills both written and oral in English.

**BENEFITS**:

- 13th-month salary calculated based on actual working time at INNOTECH.
- PVI Healthcare Insurance for all employees
- PVI Healthcare Insurance for family
- Holiday celebrations
- Quarterly/project kickoff team-building budget.
- Monthly birthday parties with cake/gifts and an additional paid day off.
- Laptop and monitor provided for work.
- Performance bonus plan.
- Employee referral bonus: 2,000,000 - 10,000,000 VND (depending on level/role).
- Annual company trips / Football club / Climbing club / Year-end party.
- Learning and certification support.
- A value-oriented, international working environment with a flexible culture.

Application Question(s):

- Are you comfortable working in an onsite setting? (Yes/No)
- Are you willing to undergo a background check, in accordance with local law/regulations? (Yes/No)
- We must fill this position urgently. Can you start immediately? (Yes/No)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)