Senior Customer Support

7 days ago


Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Công Nghệ Olli Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
About OLLI

OLLI is a creative tech startup specializing in the development of innovative AI-driven products. Our current focus is on the AI Toys Project - smart, interactive toys that integrate Artificial Intelligence (AI) to help children learn and play in imaginative ways.

We are looking for a passionate Senior Customer Support to join our team and support international customers (primarily in the U.S.). You’ll play a key role in delivering a top-tier customer experience and contributing to our product and service improvement

Key Responsibilities:

- Handle customer inquiries and complaints related to connectivity, interaction, or app integration issues; coordinate with Technical, Product, or Quality teams for resolution.
- Guide customers through product setup, basic troubleshooting, and usage optimization to enhance the user experience.
- Collaborate with internal teams (Tech/Product) to collect feedback and contribute to product and service enhancements.
- Monitor and analyze customer data via CRM tools, generate regular reports, and suggest improvements to CS processes.
- Support team growth by improving processes, onboarding new CS staff, and support junior CS in handling complex or escalated customer cases.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Minimum 3 years of experience in a customer support role, preferably in tech, AI, IoT, or smart consumer products.
- Strong problem-solving and communication skills, with the ability to adapt quickly in various situations.
- Customer-centric mindset, team-oriented, and comfortable working under pressure.
- Experience working with technical, QA, or product development teams is a plus.
- Skilled in report writing, feedback analysis, and using ticketing/CRM tools.
- Fluent in English (both spoken and written) - required for international customer support.
- Willingness to work in U.S. time zones:

- 8:00 PM - 5:00 AM Vietnam time
- Or other flexible arrangements, as agreed.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Dịch Vụ Khách Hàng,Quản Lý Thành Công Khách Hàng,Vận Hành IT - IT Helpdesk

Trung cấp - Nghề
Không yêu cầu



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