Technical Support
1 day ago
**Mô tả công việc**:
(Mức lương: 16 - 22 triệu VNĐ)
- Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Activities: Birthday party, Employee engagement activities
Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance Full working equipment will be provided Annual Health Checkup
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Open for Freshers & Tech/Customer Service background
- Good English Communication (equivalent to IELTS 6.5 or higher).
- Outstanding customer service skills, emphasizing empathy, patience, and active listening.
- Passion for technology and a desire to learn and grow within the IT industry.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Adaptability and flexibility to work in a fast-paced environment.
Shift Availability: 5 shifts per week, and 2 flexible days off
**Benefits
- Salary range: 16,000,000 - 22,000,000 VND gross/month
- 100% salary during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- 20 days leave/year (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Activities: Birthday party, Employee engagement activities.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: IT Phần Cứng,IT Support
Trung cấp - Nghề
Không yêu cầu
-
Technical Support
5 days ago
Thành phố Hồ Chí Minh, Vietnam LOTTE INNOVATE VIETNAM COMPANY LIMITED Full time**Mô tả công việc**: (Mức lương: 10 - 12 triệu VNĐ) - Install PC, prepare IT stuff for newcomers, configure, support, and maintain software, hardware, networks, computers, servers, routers, and cablings. - Provide support to users; work directly with them to resolve their problems related to any IT services. - Establish accounts for new users...
-
Python Ai Developer
5 days ago
Thành phố Hồ Chí Minh, Vietnam HONGTHAI Technical Full time**Top 3 reasons to join us**: - Professional, creative, and dynamic team - Opportunities for growth and development - Attractive salary and benefits package **Job description**: ** Job Summary** Responsibilities** - Design and implement data processing, inference, and training pipelines using ComfyUI. - Integrate and fine-tune LLMs (e.g., Llama, Mistral,...
-
Technical Support
1 day ago
Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Mac Marketing Full time**Responsibilities** - Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada. - Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems. - Conducted product setup, training, and...
-
Technical Support
1 day ago
Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Mac Marketing Full time**Mô tả công việc**: (Mức lương: 14 - 16 triệu VNĐ) - Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada. - Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems. -...
-
Technical Support Engineer
3 days ago
Thành phố Hồ Chí Minh, Vietnam People Plus Consulting Full time**Mô tả công việc**: (Mức lương: 18 - 25 triệu VNĐ) 1. Responsible for DT demand research, fully communicate with sales staff and customers, explore and guide demands, and output solutions 2. Responsible for the production of industry-standardized fire protection solutions and arsenals, and continuous tracking 3. Provide product empowerment...
-
Technical Support Specialist
1 week ago
Thành phố Hồ Chí Minh, Vietnam Lifetrack Medical System Full time**Core Responsibilities** The Technical Support Specialist, reporting to the company’s Operations Manager shall perform the following functions: **1. Support retention and strong promotion or advocacy among existing customers by**: - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution...
-
Technical Support Engineer
1 week ago
Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Daikin Air Conditioning Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Inquiry window to answer the inquiries, contact a related affiliate. Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/ setting) 2. Support the internal special (technical) project or activity - Support special request Task -...
-
Technical Support Engineer
5 days ago
Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Daikin Air Conditioning Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Inquiry window to answer the inquiries, contact a related affiliate. Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/ setting) 2. Support the internal special (technical) project or activity - Support special request Task -...
-
Technical Support Engineer Remote
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Vast.ai Full time**About Us**: Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity. We value curiosity, ownership, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally...
-
Technical Support Engineer
1 week ago
Thành phố Hồ Chí Minh, Vietnam INSEE Việt Nam Full timeAbout the job Technical Support Engineer **MAIN DUTIES**: - ** Administrative responsible.** - Schedule regular meetings and record decisions (e.g. assigned tasks and next steps) - Create, update & checking workflows - Analyze information data received from RE/SE. - Checking and follow all pre-sale order from SE_RE have been done. - Control the sales...