Technical Support Engineer

6 days ago

Thành phố Hồ Chí Minh, Vietnam INSEE Việt Nam Full time

About the job Technical Support Engineer

**MAIN DUTIES**:

- ** Administrative responsible.**
- Schedule regular meetings and record decisions (e.g. assigned tasks and next steps)
- Create, update & checking workflows
- Analyze information data received from RE/SE.
- Checking and follow all pre-sale order from SE_RE have been done.
- Control the sales incentive payment process

**2. Occupational Health & Safety and Environment responsibility.**
- Fully comply with OHS-PR-12 and SDD-ENV-PR-07
- Must comply with all company QEOHS policy, procedures, standards, rules, regulations and will be measured against criteria outlined in Dialogue.

**3. Reporting.**
- Monthly management meeting report
- SE status tracking report

**4. Improve customer loyalty.**
- Make relationship with distributor system
- Promote Insee cement solutions as the solutions for different technical requirements of customer.
- Approach projects, in collaboration with Retail Sale/Project Sale/DryMix Sale

**5. Market visit & Engagement.**
- Market/customers visit monthly
- Join seminar or Workshop
- Payment Contractor incentive

**6. Warehouse Inventory Management.**
- Conduct monthly warehouse inventory checks to verify stock levels and ensure accuracy.
- Maintain detailed inventory records and promptly report discrepancies to relevant teams.
- Implement and improve inventory tracking systems to enhance operational efficiency.

**7. Internal & External connection and teamwork.**
- Act as the point of contract for all participants
- Work with closing with stakeholder (internal, external)-Drymix
- Making good internal network with orther department
- Work closely with Maketing team, Manufacturing team, QA, Customer Care team
- The ability to raise with good ideas and implement plans when teamwork
- Willing to support the companys project

**8. Stock and Sales Coordination.**
- Update lot information and stock quantities to support the sales team with accurate data.
- Generate and provide timely stock reports to facilitate smooth sales operations.
- Work closely with the sales and logistics teams to optimize stock allocation

**9. Product Planning and Ordering.**
- Monitor product demand trends and plan orders accordingly to maintain optimal stock levels.
- Coordinate with suppliers and internal teams to ensure timely procurement and replenishment of inventory.
- Assist in forecasting and budgeting for product procurement to align with business needs.

**REQUIREMENTS**:
**EDUCATIONAL QUALIFICATIONS**:

- University degree

**RELEVANT EXPERIENCE**:

- 2-3 years working experience
- English skill: fluent communication

**LEADERSHIP COMPETENCIES**
- Deliver result
- Lead for performance
- Good Communication
- Collaborate and influence
- Adapt and learn
- Customer and market focus
- Challenge convention

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