Technical Support Engineer Remote

1 week ago

Thành phố Hồ Chí Minh, Vietnam Vast.ai Full time

**About Us**:
Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity.

We value curiosity, ownership, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.

**About the Role**:
We're looking for a **Remote Technical Support Engineer**to provide critical assistance to our clients and hosts. You'll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, remote position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.
- This is a **full-time, remote position**. The role requires **coverage during Vietnam business hours Monday through Friday.**

**Vast.ai users or hosts strongly preferred.**

**Key Responsibilities**:

- Troubleshoot and resolve issues related to our GPU rental platform
- Maintain and update support documentation

**You Are**:

- A self-starter comfortable working in a fast-paced, dynamic environment
- Adaptable and willing to work flexible hours, including weekends
- Detail-oriented with strong organizational skills
- Passionate about AI and its potential to transform industries

To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.

**Must-haves**:

- Linux SysOps and/or DevOps experience
- Proficiency with Docker
- Strong English written/verbal communication
- Experience with technical customer support
- Customer-oriented mindset with a passion for delivering exceptional service

**Nice-to-haves**:

- Familiarity with VMs
- Proficiency with GPU drivers (NVIDIA CUDA)
- Prior experience in cloud-native support roles
- Hands-on with AI frameworks (TensorFlow, PyTorch)
- Knowledge of Vast.ai platform (preferred)

**Benefits**:

- Competitive salary
- 100% salary during probation period
- 13th-month salary (Tet bonus)
- Annual leave as per regulations
- Social, Health, and Unemployment Insurance
- Reimbursement for approved work expenses
- Fast growing, ambitious startup environment

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