Moderation Team Leader

3 weeks ago


Hanoi, Hanoi, Vietnam Gear Inc Full time
About the Role

Gear Inc. is seeking a highly skilled and experienced Moderation Team Leader to join our team. As a key member of our Moderation team, you will play a crucial role in ensuring the smooth operation of our content moderation processes.

Key Responsibilities
  • Supervise and manage a team of content moderators, providing guidance and support to ensure they meet performance targets and client requirements.
  • Develop and implement effective moderation strategies to ensure high-quality content is delivered to clients.
  • Collaborate with other teams to resolve issues and escalate concerns as needed.
  • Provide excellent customer service to clients, responding to queries and concerns in a timely and professional manner.
  • Conduct regular team meetings and performance reviews to ensure team members are meeting expectations.
Requirements
  • At least 6 months of experience in leading and managing a team of at least 15 members.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Good command of English, with the ability to communicate effectively in writing and verbally.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer
  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Modern hardware and software provided by the company.
  • Free drinks and snacks in the office.
Working Conditions

We work 40 hours per week, with a flexible schedule to accommodate different needs. Our office is located in Hai Ba Trung, Ha Noi, and we require our team members to work at least one shift on weekends and one overnight shift.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application to jobs@gearinc.com.



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