Data Insights Specialist

2 weeks ago


Hanoi, Hanoi, Vietnam Gear Inc Full time
Schedule Optimization Expert

We are seeking a skilled Schedule Optimization Expert to join our Moderation team at Gear Inc. Key responsibilities include:

  • Monitoring real-time work volume and schedule conformance to optimize staffing resources.
  • Coordinating same-day and short-term offline event scheduling for moderation agents while maintaining performance standards.
  • Analyzing trends such as volume, AHT, latency, utilization, shrinkages, and attendance to identify potential overstaffing/understaffing conditions.
  • Communicating center performance and information through reports and updates.

Requirements:

  • University degree in a relevant field, such as data analysis.
  • Minimum 1 year of experience in a relevant position.
  • Proficient English communication.
  • Ability to create and analyze quality reports.
  • Strong decision-making skills and advanced knowledge in real-time management analysis.
  • Excellent data analysis skills and logical thinking mindset.


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