Real-time Data Analyst

4 weeks ago


Hanoi, Hanoi, Vietnam Gear Inc Full time
Job Title: Real-time Data Analyst

Gear Inc. is seeking a highly skilled Real-time Data Analyst to join our Moderation team. As a key member of our team, you will be responsible for analyzing and interpreting real-time data to inform business decisions.

Key Responsibilities:
  • Monitor and analyze real-time work volume and schedule conformance to optimize staffing resources.
  • Coordinate and manage same-day and short-term offline event scheduling for moderation agents.
  • Analyze trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions.
  • Participate in Help Desk internal and external communications to relay how issues are impacting the center's performance.
  • Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity.
  • Ensure service level targets and other programs/client targets through schedule adherence and compliance.
Requirements:
  • University Degree, ideally in a relevant field such as data analysis or business.
  • Minimum of 1 year of proven experience in a relevant position.
  • Proficient in English communication.
  • Demonstrated ability to create and analyze quality reports.
  • Advanced knowledge in real-time management analysis with strong decision-making skills.
  • Content Moderation familiarity is a plus.
  • Excellent data analysis skills with a strong logical thinking mindset.
  • Intermediate knowledge in performing root cause analysis.
  • Highly proficient in using MS Excel.
  • Impeccable attention to detail.
  • Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry.
What We Offer:
  • Attractive salary and benefits and annual performance review.
  • 100% compulsory insurance covered by the company after the probation.
  • Premium Healthcare and Mental Health Care service for you, is 100% covered by the company.
  • Extra bonus per personal event (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
  • Annual health check, annual flu vaccination.
  • Fantastic internal events.
  • Summer vacation (Paid days off and bonus).
  • Paid leave (12 days/year).

All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that only shortlisted candidates will be contacted by our HR team.



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