Senior Moderation Team Lead

4 weeks ago


Hanoi, Hanoi, Vietnam Gear Inc Full time
Job Title: Senior Moderation Team Lead

Gear Inc. is seeking a highly skilled Senior Moderation Team Lead to oversee a team of moderators. The ideal candidate will have a strong background in leadership and be able to effectively manage a team to meet client requirements.

Main Responsibilities:

  • Supervise team members and ensure they are meeting performance targets.
  • Provide accurate and timely information to clients and team members.
  • Handle client complaints and provide solutions and alternatives.
  • Meet personal and team targets.
  • Keep records of issues and problems for further investigation.
  • Follow communication procedures and guidelines.

Requirements:

  • Good command of English.
  • At least 6 months of experience in leading and managing a team of at least 15 members.
  • Good business communication skills.
  • Familiar with data analysis.
  • Able to join immediately.
  • Self-learning ability and a can-do attitude.
  • Good interpersonal skills.
  • Proficient skills with office applications.

Benefits:

  • Attractive salary and bonus.
  • Premium healthcare and mental health care service.
  • Extra bonus for personal events and a baby box for new parents.
  • Annual health check and flu vaccination.
  • Fantastic internal events.
  • Paid leave (12 days/year).

Working Environment:

  • International and fun working environment.
  • Modern hardware provided by the company.
  • Free drinks.
  • English working environment.
  • Training and career development opportunities.

Working Time:

5 days per week, 40 hours, arranged by the company.

The detailed working hour for each shift is as follows:

  • Shift 1: 7:00 a.m - 3:00 p.m.
  • Shift 2: 3:00 p.m - 11:00 p.m.
  • Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m.

Require to work at least 1 shift on weekends and 1 overnight shift.

Able to work during Vietnamese Public Holidays as requested.

Working Location: Hai Ba Trung, Ha Noi.



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