Senior Moderation Team Lead
4 weeks ago
Gear Inc. is seeking a highly skilled Senior Moderation Team Lead to oversee a team of moderators. The ideal candidate will have a strong background in leadership and be able to effectively manage a team to meet client requirements.
Main Responsibilities:
- Supervise team members and ensure they are meeting performance targets.
- Provide accurate and timely information to clients and team members.
- Handle client complaints and provide solutions and alternatives.
- Meet personal and team targets.
- Keep records of issues and problems for further investigation.
- Follow communication procedures and guidelines.
Requirements:
- Good command of English.
- At least 6 months of experience in leading and managing a team of at least 15 members.
- Good business communication skills.
- Familiar with data analysis.
- Able to join immediately.
- Self-learning ability and a can-do attitude.
- Good interpersonal skills.
- Proficient skills with office applications.
Benefits:
- Attractive salary and bonus.
- Premium healthcare and mental health care service.
- Extra bonus for personal events and a baby box for new parents.
- Annual health check and flu vaccination.
- Fantastic internal events.
- Paid leave (12 days/year).
Working Environment:
- International and fun working environment.
- Modern hardware provided by the company.
- Free drinks.
- English working environment.
- Training and career development opportunities.
Working Time:
5 days per week, 40 hours, arranged by the company.
The detailed working hour for each shift is as follows:
- Shift 1: 7:00 a.m - 3:00 p.m.
- Shift 2: 3:00 p.m - 11:00 p.m.
- Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m.
Require to work at least 1 shift on weekends and 1 overnight shift.
Able to work during Vietnamese Public Holidays as requested.
Working Location: Hai Ba Trung, Ha Noi.
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