Content Moderation Team Leader
1 month ago
Gear Inc. is a leading company in the Content Moderation industry, dedicated to providing exceptional services to our clients.
As a team player, you will be part of a dynamic and fun-working environment that values collaboration and innovation.
Job DescriptionThis role involves supervising a team of professionals, ensuring their performance meets client expectations and escalating any issues when necessary.
You will be responsible for:
- Supervising team members and covering shifts as needed;
- Providing accurate information by using appropriate methods and tools;
- Handling client complaints and offering solutions within time limits;
- Maintaining records of issues for further investigation;
- FOLLOWING COMPANY COMMUNICATION PROCEDURES AND POLICIES;
- Collaborating with managers on client feedback;
- Developing personal traits and self-management skills to handle unique risks and fast-paced work environments.
To be successful in this role, you should have:
- A good command of English;
- At least 6 months of experience in leadership, management, and coaching a team of at least 15 members;
- Good business communication skills;
- Familiarity with data analysis;
- The ability to join immediately;
- Self-learning ability and a can-do attitude;
- Good interpersonal skills;
- Proficient skills with office applications;
- Willingness to work rotating shifts, weekends, and public holidays.
We offer an attractive salary and bonus package, premium healthcare and mental health care services, extra bonuses for personal events, annual health checks, and fantastic internal events.
In addition, we provide modern hardware, free drinks, an English working environment, and opportunities for training and career development.
Working ConditionsOur working hours are 40 hours per week, divided into three shifts: 7am-3pm, 3pm-11pm, and 11pm-7am or 12am-8am.
We require you to work at least one shift on weekends and one overnight shift, and to be available to work during Vietnamese Public Holidays as requested.
LocationThis role is based in Hai Ba Trung, Ha Noi.
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