Content Moderation Team Leader
4 days ago
We are seeking a highly skilled and experienced Content Moderation Team Leader to join our team at Gear Inc. in Hanoi.
About the Role:
The successful candidate will be responsible for leading a team of content moderators, ensuring high-quality performance, and maintaining exceptional client satisfaction. Key responsibilities include mentoring and coaching team members, handling client inquiries, and setting goals for individual and team performance.
Requirements:
- JLPT N1 certificate or equivalent;
- At least 6 months of experience in people management and leadership;
- Strong communication skills (written and verbal);
- Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other platforms;
- Previous experience in the CS/BPO/CM industry;
- Personal traits and self-management skills to manage unique risks and fast-paced work environment.
Working Conditions:
- 5 days per week, 8 hours/day from 9am - 6pm, Monday to Friday;
- Based in Hai Ba Trung, Hanoi.
Benefits:
- Attractive salary package;
- An open and honest culture where people are valued and empowered;
- Chance to work closely with both Vietnamese and foreign experts;
- Free beverages (coffee, tea, etc).;
- Possibility to become a regular employee.
Salary: $35,000 - $40,000 per annum, depending on experience.
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