Business Operations Analyst

1 month ago


Hanoi, Hanoi, Vietnam Gear Inc Full time

Job Summary

Gear Inc is seeking a skilled Business Operations Analyst to join our team in Hanoi, Vietnam. As a key member of our workforce management team, you will be responsible for analyzing and forecasting workforce capacity to ensure seamless operations.

Key Responsibilities

  • Workforce Planning and Scheduling
  • Prepare work schedules by team, queue, and line of business, including breaks, training, team meetings, and other non-moderation activities.
  • Maintain a roster of staff with accurate employee details, including availability, preferences, and skills.
  • Coordinate with training and talent acquisition teams to forecast and manage staffing needs.
  • Monitor adherence to work schedules and track over/under compliance, creating action plans to address staffing gaps and optimize utilization.
  • Act as a workforce management subject matter expert, providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency.
  • Workforce Forecasting
  • Analyze work volume projections using historical patterns and incorporate current trends at every interval in a 30, 60, and 90-day rolling period.
  • Adjust volume forecast based on actual volume inputs and relay any changes to the WFM RTA and operations teams.
  • Responsible for FTE forecasting requirements to meet targets based on work volume supplied by the client, combined with planned shrinkage, attrition, absenteeism, and work-related shrinkages.
  • Project utilization rates based on current headcount and recommend capacity intake for offline activities to the WFM planner.
  • Design productivity targets based on current resource supply and project overtime requirements when needed to meet service level and productivity metrics.
  • Project seating requirements, seat utilization, and occupancy per LOB based on current manpower, company resources, and upcoming/existing business needs.
  • Maintain capacity planning files and documents according to standard operating procedures and quality expectations.

Requirements

  • University degree, ideally in a relevant field such as data analysis or a similar field.
  • Minimum of 1 year of proven experience in a relevant position.
  • Proficient in English communication.
  • Solid knowledge of workforce management in the BPO industry, including planning, scheduling, and forecasting.
  • Content moderation familiarity is a plus.
  • Excellent data analysis skills with strong logical thinking and the ability to organize and analyze data in a structured manner.
  • High level of critical thinking and attention to details.
  • Familiar with Google Spreadsheet, Excel is a must, with other data analysis tools a bonus.
  • Thrive in a fast-paced content moderation environment.
  • Good reporting and presentation skills.
  • Fast-learning and open to change.
  • Incorruptible integrity, initiative, and a strong work ethic.
  • Excellent time management and organizational skills.
  • Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the content moderation industry.

Benefits

  • Attractive salary and bonus.
  • Premium healthcare and mental health care service, 100% covered by the company.
  • Extra bonus for personal events and a baby box for staff welcoming a new baby.
  • Annual health check and flu vaccination.
  • Summer vacation with paid days off and bonus.
  • Paid leave.
  • We work 40 hours per week.
  • International, fun, and professional working environment.
  • Standing desks, modern hardware, free drinks.
  • Training and career development opportunities.
  • Free in-house gym and game room.

  • Real-time Data Analyst

    2 months ago


    Hanoi, Hanoi, Vietnam Gear Inc Full time

    Job Title: Real-time Data AnalystGear Inc. is seeking a highly skilled Real-time Data Analyst to join our Moderation team. As a key member of our team, you will be responsible for analyzing and interpreting real-time data to inform business decisions.Key Responsibilities:Monitor and analyze real-time work volume and schedule conformance to optimize staffing...


  • Hanoi, Hanoi, Vietnam Sagan Full time

    About the RoleAt Sagan, we're seeking a highly skilled Operational Support Officer to join our team and drive business process improvement. This is an exceptional opportunity for a strategic thinker who excels in analyzing operational procedures and implementing efficient solutions.Job OverviewWe're looking for someone with a strong analytical mindset,...


  • Hanoi, Hanoi, Vietnam Sagan Full time

    About the RoleWe are seeking a highly skilled Operational Efficiency Specialist to join our team at Sagan. This is a dynamic role that requires strong analytical and problem-solving skills, as well as excellent communication and project management abilities.Job OverviewThe successful candidate will be responsible for analyzing current operational procedures,...


  • Hanoi, Hanoi, Vietnam Sagan Full time

    About the RoleWe are seeking an Operational Process Enhancement Specialist to streamline our business processes and improve overall efficiency. As a key member of our team, you will work closely with various departments to implement strategies that enhance productivity.Key ResponsibilitiesAnalyze current operational procedures and identify areas for...


  • Hanoi, Hanoi, Vietnam ITC WORLDWIDE Full time

    We are seeking a highly skilled and experienced Dynamic ERP Business Central Specialist to join our team at ITC Worldwide. This role is ideal for a motivated professional looking to leverage their expertise in financial management, project accounting, and reporting to drive business growth.About the PositionThis is a dynamic opportunity for a seasoned...


  • Hanoi, Hanoi, Vietnam Hegka Vietnam Full time

    This role offers a competitive salary, estimated at $40,000 - $60,000 per annum, depending on experience.As a Food and Beverage Operations Manager at Hegka Vietnam, you will oversee the daily operations of our food and beverage outlets, ensuring seamless execution of events, promotions, and sales strategies.The ideal candidate will have a bachelor's degree...


  • Hanoi, Hanoi, Vietnam Sagan Full time

    Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American...


  • Hanoi, Hanoi, Vietnam Sagan Full time

    About SaganSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading...


  • Hanoi, Hanoi, Vietnam People Profilers Vietnam Full time

    Job Title: Sales Operations Manager Job Description: Main Responsibilities:Develop sales strategies and plans to achieve business objectives. This includes analyzing market trends, customer needs, and competitor activities.Build and maintain relationships with customers to enhance sales performance.Identify and pursue new business opportunities to expand...


  • Hanoi, Hanoi, Vietnam Hegka Vietnam Full time

    About the RoleWe are seeking a highly motivated F&B Management Assistant to join our team at Hegka Vietnam. As an essential member of our operations team, you will be responsible for ensuring seamless floor operations and coordinating with internal departments to resolve any issues promptly.Key Responsibilities:Daily check on floor operations to identify...


  • Hanoi, Hanoi, Vietnam Arrow Electronics, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Business Development Specialist to join our team in Hanoi, Vietnam. This is an exciting opportunity for a results-driven professional to drive sales growth and build strategic relationships with key customers.Job DescriptionThe successful candidate will be responsible for:Defining critical markets...


  • Hanoi, Hanoi, Vietnam Gear Inc Full time

    Role OverviewWe are seeking a highly skilled Staffing Operations Specialist to join our team at Gear Inc. in Hanoi, Vietnam. As a key member of our workforce management team, you will be responsible for analyzing and forecasting workforce capacity to drive business growth and efficiency.Job SummaryThe successful candidate will work closely with senior...

  • Data Engineer

    2 months ago


    Hanoi, Hanoi, Vietnam Dikshatek Full time

    Job Title: Junior Data EngineerWe are seeking a highly skilled Junior Data Engineer to join our Data Analytics Team at Dikshatek. As a Junior Data Engineer, you will play a key role in designing, implementing, and delivering world-class data analytics infrastructure and solutions.Key Responsibilities:Collaborate with Solution Architects, Data Analysts, and...


  • Hanoi, Hanoi, Vietnam Dikshatek Full time

    Design and Deliver Big Data SolutionsWe're seeking a skilled Data Engineer to join our Data Analytics Team at Dikshatek. As a Data Engineer, you'll play a crucial role in designing, implementing, and maintaining our big data warehousing and DataLake infrastructure, leveraging AWS Big Data services.Key Responsibilities:Collaborate with Solution Architect,...


  • Hanoi, Hanoi, Vietnam Dikshatek Full time

    We are seeking a skilled Data Solutions Developer to join our Data Analytics Team. As a Data Solutions Developer, you will play a key role in delivering cutting-edge data analytics infrastructure and solutions, leveraging the latest data processing pipeline for our esteemed customers.Key Responsibilities:Collaborate with Solution Architects, Data Analysts,...


  • Hanoi, Hanoi, Vietnam Dikshatek Full time

    We are thrilled to offer a challenging opportunity for aspiring data professionals at Dikshatek. As a Big Data Architectural Specialist, you will be at the forefront of delivering world-class data analytics infrastructure and solutions, utilizing cutting-edge data processing pipelines.Job DescriptionKey Responsibilities:Collaborate with solution architects,...


  • Hanoi, Hanoi, Vietnam ITC WORLDWIDE Full time

    About the RoleWe are seeking a highly skilled Dynamic Finance Specialist to join our team at ITC Worldwide. As a key member of our finance team, you will play a pivotal role in driving financial processes and ensuring seamless project execution.Job Description:Financial Accountant/Analyst Responsibilities:Manage budgets and recurring billing projects for...


  • Hanoi, Hanoi, Vietnam ITC WORLDWIDE Full time

    We are seeking an experienced Corporate Law Expert to provide strategic legal guidance to our global operations. This role involves advising on mergers and acquisitions, drafting contracts, and ensuring compliance with corporate regulations.Key Responsibilities:Develop and implement corporate legal strategies to support business growth.Provide expert legal...


  • Hanoi, Hanoi, Vietnam Hegka Vietnam Full time

    Job SummaryWe are seeking an experienced and highly organized Office Receptionist to join our team at Hegka Vietnam. As a key member of our front-line operations, you will be responsible for ensuring seamless day-to-day activities, supporting staff members with administrative tasks, and providing exceptional customer service to visitors.About the RoleThis...


  • Hanoi, Hanoi, Vietnam Nala Groups Full time

    About Nala GroupsNala Groups is a chemicals trading firm with operations in Hanoi. We are looking for an experienced sales executive to join our team.Compensation PackageThe successful candidate can expect a competitive salary of $2,300 - $2,500 per month, with the possibility of additional compensation based on experience. The company also offers relocation...