Experience Required Team Supervisor
2 weeks ago
- Supervise and coordinate team members, ensuring they meet performance targets and adhere to client requirements.
- Provide accurate and timely information, utilizing appropriate tools and methods to maintain data quality.
- Handle client complaints, resolve issues, and implement solutions within the agreed timeframe.
- Meet individual and team targets, maintaining accurate records for further analysis.
- Adhere to communication protocols, guidelines, and policies, ensuring seamless collaboration with managers.
- Proficient in English, with a strong command of business communication skills.
- At least 6 months of experience in leading and managing a team of 15+ members, preferably with leadership roles in academic settings.
- Familiarity with data analysis, proficient in office applications, and strong interpersonal skills.
- Ability to work on variable shifts, weekends, and public holidays, with a willingness to adapt to changing work schedules.
- Competitive salary and bonus structure.
- Premium healthcare and mental health services, fully covered by Gear Inc.
- Additional bonus for personal events and a baby box for new parents.
- Annual health check and flu vaccination.
- Participation in company events and paid leave (12 days/year).
- 40-hour workweek in an international, fun, and professional setting.
- Modern hardware provided by the company, including laptops and monitors.
- Free drinks (coffee, tea, etc.) and English working environment.
- Training and career development opportunities.
- 5 days a week, 40 hours, with shifts arranged by the company.
- Shift 1: 7:00 a.m - 3:00 p.m.
- Shift 2: 3:00 p.m - 11:00 p.m.
- Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m.
- Ability to work at least 1 shift on weekends and 1 overnight shift.
- Able to work during Vietnamese Public Holidays as requested.
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