Moderation Team Leader

6 months ago

Hanoi, Vietnam Công Ty TNHH SGS Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Đến 17 triệu VNĐ)

Your main responsibilities are:

- Supervise team members and be able to arrange or cover members working shifts if necessary;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle clients' complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
- Meet personal/teams targets;
- Keep records of issues/problem for further investigation;
- Follow communication procedures, guidelines, and policies;
- Work with managers about clients' feedback.

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1. Salary and Benefits
- Salary: up to 17,000,000 VND + Bonus;
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, 13th-month Salary, Additional Bonus, Profit Sharing) and annual salary review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave (12 days/year).

2. Working Environment
- Flexible working hours, we work 40 hours per week (Monday-Sunday);
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- Training and career development opportunities;
- Free in-house game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Working time:

- 5 days per week amounting to 40 hours, arranged by the company.
- The detailed working hour for each shift is as follows
- Shift 1: 7:00 a.m - 3:00 p.m
- Shift 2: 3:00 p.m - 11:00 p.m
- Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m
- Require to work at least 1 shift on weekends and 1 overnight shift.
- Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good command in English (Especially in Reading and Writing);
- At least 1 year of experience in leading, managing and coaching a team of at least 20 members;
- Having knowledge in QA (Quality Assurance) in any fields is preferable;
- Good at Business Communication;
- Familiar with data analysis;
- Able to join immediately;
- Self-learning ability and can-do attitude;
- Proficient skills with MS Office and Google Drive;
- Willing to work on roasting shifts, weekends and public holidays.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Kinh Doanh/Bán Hàng,Nhà Hàng/Khách Sạn,Đào Tạo Bán Hàng

Trung cấp - Nghề
Không yêu cầu

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