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Moderation Team Leader

2 months ago

Hanoi, Hanoi, Vietnam Gear Inc Full time
About the Role

Gear Inc. is seeking a highly skilled and experienced Moderation Team Leader to join our team. As a key member of our moderation team, you will be responsible for supervising a team of moderators, ensuring their performance meets client requirements, and escalating any abnormal issues that may arise.

Key Responsibilities
  • Supervise and mentor a team of moderators, providing guidance and support to ensure they meet their targets and deliver high-quality work.
  • Provide accurate and timely information to clients, using the right methods and tools to resolve any issues that may arise.
  • Handle client complaints and provide effective solutions and alternatives, following up to ensure resolution.
  • Meet personal and team targets, maintaining a high level of productivity and efficiency.
  • Keep records of issues and problems for further investigation and analysis.
  • Follow company communication procedures, guidelines, and policies to ensure effective collaboration and teamwork.
  • Work closely with managers to address client feedback and concerns.
Requirements
  • Excellent command of English, with strong reading and writing skills.
  • At least 6 months of experience in leading, managing, and coaching a team of at least 15 members, with a proven track record of success.
  • Strong business communication skills, with the ability to effectively communicate with clients and team members.
  • Familiarity with data analysis and the ability to interpret data to inform decision-making.
  • Self-learning ability and a can-do attitude, with a willingness to adapt to changing circumstances.
  • Excellent interpersonal skills, with the ability to build strong relationships with team members and clients.
  • Proficient skills with office applications, including Microsoft Office and Google Suite.
Benefits
  • Attractive salary and bonus package.
  • Premium healthcare and mental health care services, 100% covered by the company.
  • Extra bonus for personal events, including weddings, funerals, hospitalization, and new baby arrivals.
  • Annual health check and flu vaccination.
  • Fantastic internal events and team-building activities.
  • Paid leave (12 days/year).
Working Environment
  • International, fun, and professional working environment.
  • Modern hardware provided by the company, including laptops and monitors.
  • Free drinks, including coffee and tea.
  • English working environment, with opportunities for language development and improvement.
  • Training and career development opportunities, with a focus on personal growth and professional development.
Working Hours

5 days per week, amounting to 40 hours, arranged by the company.

The detailed working hour for each shift is as follows:

  • Shift 1: 7:00 a.m - 3:00 p.m.
  • Shift 2: 3:00 p.m - 11:00 p.m.
  • Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m.

Require to work at least 1 shift on weekends and 1 overnight shift.

Able to work during Vietnamese Public Holidays as requested.

Working Location: Hai Ba Trung, Ha Noi.