Senior IT Technical Support

4 days ago

Ho Chi Minh City, Vietnam Công ty TNHH KMS Technology Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Provide technical support services to customers while liaising internally with pre-sales, product and engineering teams.
- Resolve issues in your queue while creating repeatable, steps-based documentation for both internal and external audiences.
- Provide direct 1st, 2nd and 3rd line support to customers.
- Triage and work on incoming issues to bring them to quick resolution defined.
- Standard services utilizing strong troubleshooting skills.
- Work with Linux and Windows servers in a system admin capacity to resolve complex problems.
- Work on network-related issues, narrowing down the variables (switches, routers, LAN, VPN, Active Directory) to help isolate problems to a specific device, port, protocol, etc.
- Work closely with Engineering and Product Management to recommend and implement cutting edge enhancements and features that expand our customer base and provide an improved customer experience.
- Deploy cloud-based servers using virtualization and containerization.
- You’ll query SQL and PostgreSQL databases to help gain a better understanding of customer issues.
- Compliance with security policy

Work on-shift (overtime compensation applied) after working hours and weekends as scheduled (if needed).
**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Premium healthcare packages for you and your family
19 paid leave days per year
Great chances to learn on the jobs, work with talented colleagues and regional clients

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Min 3.5+ year of experience in Technical Support, System Admin
- Experience of Linux administration; fluent in Linux standard command line program
- Ability to identify/resolve issues in end user sides
- Good communication and English skills (minimum Intermediate level) to work with end users and client
- Strong experience with network related issues (switches, routers, LAN, VPN) to help isolate problems to a specific device, port, protocol, etc
- Experience in operating relational databases (MS SQL, MySQL, MariaDB, Oracle); Experience using SQL query and PostgreSQL databases to help gain a better understanding of customer issues
- Education/training preferred: MCSA, CCNA, LPI, AWS certifications

Nice to have:

- Experience Active Directory and LDAP administration
- Ability to learn and adopt programming using scripting languages such as Python, SQL, Bash
- Good knowledge of Network architecture (on-premise and Cloud); Strong experience with networking skill set - TCP/IP & managing linux servers in system administration
- Good knowledge and experience in multi-platform: Microsoft, Linux, macOS; Strong Linux troubleshooting experience
- Experience deploying cloud-based servers using virtualization and containerization
- Strong knowledge of server, storage and backup infrastructure
- Strong knowledge of Security: System hardening (on-premise and Cloud), System Monitoring, Patching, Data Loss Prevention (DLP)...
- Open to learn cloud technologies (AWS, AZURE, GC, or OpenStack)
- Have knowledge about ISO27001, ITIL

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Quản Trị Mạng

Trung cấp - Nghề
Không yêu cầu

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