Senior IT Technical Support

4 days ago

Ho Chi Minh City, Vietnam Công ty TNHH KMS Technology Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Provide technical support services to customers while liaising internally with pre-sales, product and engineering teams.
- Resolve issues in your queue while creating repeatable, steps-based documentation for both internal and external audiences.
- Provide direct 1st, 2nd and 3rd line support to customers.
- Triage and work on incoming issues to bring them to quick resolution defined.
- Standard services utilizing strong troubleshooting skills.
- Work with Linux and Windows servers in a system admin capacity to resolve complex problems.
- Work on network-related issues, narrowing down the variables (switches, routers, LAN, VPN, Active Directory) to help isolate problems to a specific device, port, protocol, etc.
- Work closely with Engineering and Product Management to recommend and implement cutting edge enhancements and features that expand our customer base and provide an improved customer experience.
- Deploy cloud-based servers using virtualization and containerization.
- You’ll query SQL and PostgreSQL databases to help gain a better understanding of customer issues.
- Compliance with security policy

Work on-shift (overtime compensation applied) after working hours and weekends as scheduled (if needed).
**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Premium healthcare packages for you and your family
19 paid leave days per year
Great chances to learn on the jobs, work with talented colleagues and regional clients

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Min 3.5+ year of experience in Technical Support, System Admin
- Experience of Linux administration; fluent in Linux standard command line program
- Ability to identify/resolve issues in end user sides
- Good communication and English skills (minimum Intermediate level) to work with end users and client
- Strong experience with network related issues (switches, routers, LAN, VPN) to help isolate problems to a specific device, port, protocol, etc
- Experience in operating relational databases (MS SQL, MySQL, MariaDB, Oracle); Experience using SQL query and PostgreSQL databases to help gain a better understanding of customer issues
- Education/training preferred: MCSA, CCNA, LPI, AWS certifications

Nice to have:

- Experience Active Directory and LDAP administration
- Ability to learn and adopt programming using scripting languages such as Python, SQL, Bash
- Good knowledge of Network architecture (on-premise and Cloud); Strong experience with networking skill set - TCP/IP & managing linux servers in system administration
- Good knowledge and experience in multi-platform: Microsoft, Linux, macOS; Strong Linux troubleshooting experience
- Experience deploying cloud-based servers using virtualization and containerization
- Strong knowledge of server, storage and backup infrastructure
- Strong knowledge of Security: System hardening (on-premise and Cloud), System Monitoring, Patching, Data Loss Prevention (DLP)...
- Open to learn cloud technologies (AWS, AZURE, GC, or OpenStack)
- Have knowledge about ISO27001, ITIL

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Quản Trị Mạng

Trung cấp - Nghề
Không yêu cầu

  • Technical Support Enigneer

    4 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365? We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience. **Responsibilities**: -...

  • Technical Support Engineer

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...

  • Clients Technical Support

    4 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Clients Technical Support (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: The support engineer is responsible for providing...

  • Senior Technical Solution Architect

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Việc Ơi It Client Full time

    **Giới thiệu**: Việc Ơi It Client là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực IT Phần mềm, Lập Trình tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "[Remote] Japanese Ruby on Rails NN_man/year", "[Remote] Senior Rails Developer_Upto 4000$ Gross". với các kỹ năng như Trình Độ...

  • IT Technical Support Engineer

    5 days ago

    Ho Chi Minh City, Vietnam Techtronic Industries Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) RESPONSIBILITIES: - Troubleshooting incident report, updating information and restoring/delivering service request IT service(s) within Operation Level Agreements / Service Level Agreement. - Analysing, collaborating and resolving the root causes in problem task. - Creating, implementing and...

  • Hcmc - Technical Support Engineer (Middle)

    2 weeks ago

    Ho Chi Minh City, Vietnam amaris Full time

    Job description About the job Closely work with stakeholders to resolve issues of CMMS and COLOS as well as give the consulting for users in these systems matters Manage CMMS, COLOS ticket on Service Desk and coordinate with vendor to support the system daily operation and deliver IT services within SLA Take responsibility for CMMS, COLOS specialized...

  • Hcmc - Technical Support Engineer (Middle)

    4 days ago

    Ho Chi Minh City, Vietnam Amaris Consulting Full time

    **Who are we?**: **Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60...

  • Technical Support

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Mac Marketing Full time

    **Mô tả công việc**: (Mức lương: Từ 16 triệu VNĐ) - Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada. - Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems. -...

  • IT Support Engineer

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Việc Ơi It Client Full time

    **Giới thiệu**: Việc Ơi It Client là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực IT Phần mềm, Lập Trình tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "[Remote] Japanese Ruby on Rails NN_man/year", "[Remote] Senior Rails Developer_Upto 4000$ Gross". với các kỹ năng như Trình Độ...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **ITECHWX VIETNAM** **TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL** **Responsibilities**: The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions. The support engineer is a critical role in the...

  • Senior Technical Officer, Fashion Softlab

    2 weeks ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: - RMIT Vietnam , an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **SUMMARY**: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and...

  • Technical Support Team Leader

    4 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Team Leader**: iTechWX Vietnam - Ứng Tuyển Team Leader English - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 2 giờ trước **Mô Tả Công Việc**: 1. Provide technical consultation for team members to help team members solve cases...

  • Senior Technical Support

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam KMS Technology Full time

    **KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by...

  • Senior Technical Support

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam KMS Technology Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Technical Support Engineer

    1 week ago

    Ho Chi Minh City, Vietnam itechwx Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Technical Support Engineer - O365 Commercial**: - **Mã tin đăng: 3330580**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...

  • [hcm] Technical Support

    3 days ago

    Ho Chi Minh City, Vietnam loop smart pos Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[HCM] Technical Support - Pos System**: - **Mã tin đăng: 3488773**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • [hn] Technical Support

    3 days ago

    Ho Chi Minh City, Vietnam loop smart pos Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[HN] Technical Support - Pos System**: - **Mã tin đăng: 3488767**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Windows Technical Support Engineer

    4 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Windows Technical Support Engineer**: iTechWX Vietnam - Ứng Tuyển IT Support English - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 10 giờ trước **Mô Tả Công Việc**: **Main Responsibilities** - Master communication skills to ensure customers...

  • Technical Support Team Leader

    2 days ago

    Ho Chi Minh City, Vietnam Công Ty TNHH HCL Technologies Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) DUTIES & RESPONSIBILITIES - Technical analysis, trouble shooting and fixing the production incidents, problem tickets and changes - Work on small enhancements - Analyze, build/test, deploy/release, support - Timely service delivery with effective team handling and stakeholders' management **Chức...