Current jobs related to Technical Support Enigneer - Ho Chi Minh City - iTechWX Vietnam


  • Ho Chi Minh City, Vietnam Peplink Pepwave Limited Full time

    Peplink Pepwave Limited - Lim Tower 3 - 29A Nguyen Dinh Chieu Street, District 1, Ho Chi Minh- Hybrid- Posted 1 day ago- Skills: - Networking- Linux- IT Support**Job description**: **Network Technical Support** As a Network Technical Specialist for global services, your main responsibility is providing technical support to partners, strategic customers and...


  • Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Assa Abloy Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **Job Description**: - Provide technical services including technical installation, trouble shootings at sites where requires - Conduct product usage training to distributors' staff, sub-distributor networks and projects customers - Support distributors' network to provide the after sales services,...

  • IT Technical Support

    3 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Magna Management Asia (Mma) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Job Summary: Provide end-user and store support. Install, and configure hardware, and software, as well as solves basic technical problems. Resolve incidents, and service requests on time. Identify the root causes for issues, and incidents, and escalate to the proper IT Team if needed. Roles and...

  • Technical Support

    4 months ago


    Ho Chi Minh City, Vietnam DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Tech Support you will**: *** - _Resolve technical issue/errors related to Customer integration._ - _Assist customers with company...


  • Ho Chi Minh City, Vietnam Skedulo Vietnam Full time

    Skedulo Vietnam *** - An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: - English Agile System Admin **Top 3 reasons to join us**: - MacBook Pro provided - Learning & Development stipend: $125 per year - Medical Benefits for Employees, Spouses & Children **Job description**: -...


  • Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 8 hours ago- Skills: - IT Support- Cloud- Azure**Job description**: Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking,...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

    **Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ) - Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases. - Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity. - Research, diagnose, and recommend...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

    **Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Represent Microsoft and communicate with Microsoft customers. Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...


  • Ho Chi Minh City, Vietnam Công ty TNHH PAL TECH Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Performs general maintenance, backup/restore, and remedial repair on all IT related assets. - Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively. - Follow standard procedures for proper escalation of unresolved issues to the appropriate...


  • Ho Chi Minh City, Vietnam Công ty TNHH InCorp Việt Nam Full time

    Our client is looking for a **Technical Support Engineer** in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam. **Responsibilities**: - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. -...

  • Technical Support

    3 months ago


    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Mac Marketing Full time

    **Mô tả công việc**: (Mức lương: Từ 16 triệu VNĐ) - Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada. - Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems. -...


  • Ho Chi Minh City, Vietnam PAL TECH Full time

    PAL TECH - 20 Sông Thao, Tan Binh, Ho Chi Minh- At office- Posted 5 hours ago- Skills: - IT Support- Cloud**Top 3 reasons to join us**: - Very attractive salary package & performance bonus - 20 days annual leaves - Full legal package and 100% salary on probation **Job description**: PALTech is an IT company providing and developing software platforms that...


  • Ho Chi Minh City, Vietnam Circle K Việt Nam Full time

    **Job Purpose**: - Support store operations and office level users on all IT related daily issues. **Job accountabilities**: - Provide ad-hoc maintenance services on IT related equipment for stores and office whenever necessary - Work with external supplier to fix problems related to IT system at stores and office, such as Internet, Network Printers,...

  • IT Technical Support

    4 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time

    **Mô tả công việc**: (Mức lương: 15 - 19 triệu VNĐ) - provide efficient and timely technical support to end-user by monitor Linux & Windows system on AWS/Azure - Follow up on the progress of all outstanding issues until closure - To support other IT-related duties when assigned **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm...


  • Ho Chi Minh City, Vietnam Skedulo Full time

    The Senior Technical Support Specialist role is responsible for the on-going management of customer issues and success. They’re responsible for managing bugs and escalated issues, with the ability to give the customer confidence that their issues will be resolved in a timely manner. They are a part of the ‘Technical Support’ sub-team within the...


  • Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam *** - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 12 hours ago- Skills: - MySQL C++ **Job description**: **Technical support engineer (IT background)** **About us**: - iTechwx was newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. Our office is located in Binh Thanh...


  • Ho Chi Minh City, Vietnam ADI Consulting Full time

    Job Description: =================== Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage, and web. To establish cloud service, one of the keys is to have the Identities ready in the Cloud. Azure Identity support team belongs to...

Technical Support Enigneer

4 months ago


Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?

We're seeking a talented Technical Support Engineer to join our growing team In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

**Responsibilities**:

- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Pay: 18,000,000₫ - 25,000,000₫ per month