Hcmc - Technical Support Engineer (Middle)

5 days ago

Ho Chi Minh City, Vietnam Amaris Consulting Full time

**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
**About the job**
- Closely work with stakeholders to resolve issues of CMMS and COLOS as well as give the consulting for users in these systems matters
- Manage CMMS, COLOS ticket on Service Desk and coordinate with vendor to support the system daily operation and deliver IT services within SLA
- Take responsibility for CMMS, COLOS specialized change requests to analyze into business requirement details then propose solutions related to SAP, BI,..., drive communication & manage timeline to ensure on-track deliverable milestone
- Assist in project management related to Manufacturing from discovering stage to building network, managing the project timeline, engaging stakeholders, testing till launching and change management.
- Play as the primary IT point of contact to business line executives, perform business analysis, propose solutions, and prepare recommendations as needed, provide support in delivering projects that meet the needs of the business and deliverable milestone.

**About you**
- Bachelor’s degree in Information Technology or similar technical fields.
- At least 3 years of experience in related roles especially in manufacturing field
- Strong understanding of Enterprise Applications, especially Manufacturing systems, IT Service Management and of IT Control
- Strong at business analysis to provide good IT solutions for business needs and project management
- Strong communication skills and business partnering attitude.

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