Commercial Operations and CRM Manager

1 week ago


Ho Chi Minh City, Vietnam Hello Health Group Pte. Ltd Full time

Ho Chi Minh, Vietnam

Posted on 2024-02-06 02:55:04 - 0 applicants

**Key Responsibilities**:
**CRM**
- You manage and maintain the company’s CRM system to ensure accurate and up-to-date information on leads, prospects, and customers
- You develop and implement processes and workflows to ensure that data is accurately and consistently entered into the CRM
- You monitor and analyze CRM data to identify trends and opportunities for improvement in sales processes and strategies
- You collaborate with the sales team to develop and execute effective lead generation and conversion campaigns using the CRM
- You ensure that the CRM is integrated with other sales and marketing tools to optimize workflows and streamline processes
- You provide training and support to the sales team on how to effectively use the CRM to drive sales growth
- You ensure the highest level of visibility of the status of business development by client, by country, by service offering at all times - timely and accurately reflected in the CRM.
- You work closely together with the data team to develop our tools and insights for both client campaign performance tracking as well as new business development tools.
- You work closely with the COO, VP BD and EVP M&O to optimise the CRM in order to have high data completion and data accuracy within the CRM and you work on automating and optimising processes within the CRM for better sales performance.
- You are responsible for measuring and enforcing data freshness and accuracy within the CRM through reporting.
- You manage the sales CRM in order to make sure all processes are running smoothly and you setup sales automation where possible.
- You work with local markets to ensure Client Campaign Tracking platform/CRM reflect accurately the delivery progress and profitability and make sure the needed systems are connected (Zoho CRM and other software tools)
- You Develop and implement customer relationship management strategies that enhance the customer experience, increase customer retention, and drive cross-selling and upselling opportunities
- Develop and generate reports and dashboards from the CRM to track sales performance and identify trends and opportunities for improvement
- Analyze sales data to identify areas for improvement in sales processes and strategies
- Develop and present regular sales performance updates to senior management and other stakeholders
- Collaborate with the sales team to develop and implement data-driven sales strategies and tactics
- Work with the finance team to ensure that sales data is accurately reflected in financial reporting

**Regional Commercial Operations - Markets**
- You schedule, prepare for and follow up on the monthly country review meetings and work with the teams to make sure the data is accurate.
- You work with internal teams to build an understanding of profitability by campaign and by client.
- You support COO to prepare for reporting meeting to EMT, board, manage forum with clear strategic business messages.
- You support the COO to conduct annual Business Planning exercise and regular forecasting, ensuring full alignment to strategy, and designed to deliver the planned annual budget including P&L and Working Capital in line with Hello Heath Strategy 2.0.
- You support the development of Knowledge Management across HHG (e.g. templates, tools, processes, campaigns, best-practices, testing, evaluation) and you find new and effective ways to share with the relevant members in the organization.
- You support COO to manage the information flow between COO and local markets.
- You manage the commercial storage drive access. You are responsible for granting the right access to right person and share denial reason within 2 working hours.
- You develop and ensure the Commercial onboarding deck stay updated with new members update, new training, new company announcements,
- You proactively organize large/small scale training to local markets to assure the compliance with processes and procedures
- You are the go-to person for local commercial team when it comes to SOPs, templates, regulations, and announcements,

**People and Performance Management**
- You ensure the Hello Health Group Core Values, our Purpose and Mission are exemplified in your own behavior and brought to life by your team.
- You fully commit to and implement Performance Management in line with company policy, engaging and leading individuals and the team effectively to meet company goals.
- You ensure that your team members have updated Job Descriptions, MBOs and are fully aware of the expectations of their role and responsibilities.
- You actively identify and address the development needs of the teams you work with, utilizing the learning opportunities available to them on a country or regional level, ensuring all teams maximize their own learning by making use of HHG’s offerings such as the HHG Academy.

**Requirements**:

- Minimum of 3 years of experience in sales, sales operati



  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hello Health Group Pte. Ltd Full time

    Ho Chi Minh, VietnamPosted on :55:0- 0 applicantsKey Responsibilities:CRM You manage and maintain the company's CRM system to ensure accurate and uptodate information on leads, prospects, and customers You develop and implement processes and workflows to ensure that data is accurately and consistently entered into the CRM You monitor and analyze CRM data to...

  • CRM Manager

    2 weeks ago


    Ho Chi Minh City, Vietnam Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...


  • Ho Chi Minh City, Vietnam Organon Full time

    The Position - ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**: - This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...


  • Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Deputy CRM Manager

    2 weeks ago


    Ho Chi Minh City, Vietnam Ban Quản Lý TTTM Crescent Mall Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Planning and delivering CRM strategies encouraging customer retention and customer loyalty. - Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. - Customer...


  • Ho Chi Minh City, Vietnam Organon Full time

    **Job Description**: Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon...


  • Ho Chi Minh City, Vietnam Diag Full time

    **Job Summary**: **Responsibilities**: - Lead Commercial Excellence Team of 10 people including Sales Operations, SFE & CRM. - Develop and manage key performance indicators (KPIs) to measure the effectiveness of commercial initiatives and identify areas for improvement. - Collaborate with sales and marketing teams to develop and implement effective...

  • Deputy CRM Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Ban Quản Lý TTTM Crescent Mall Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Planning and delivering CRM strategies encouraging customer retention and customer loyalty. Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. Customer Journey Mapping...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Organon Full time

    Job Description:Organon is a Women's Health Company that believes in a better and healthier every day for every woman We are a passionate, global community of thousands dedicated to redefining the future of women's health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Diag Full time

    Job Summary:Responsibilities: Lead Commercial Excellence Team of 10 people including Sales Operations, SFE & CRM. Develop and manage key performance indicators (KPIs) to measure the effectiveness of commercial initiatives and identify areas for improvement. Collaborate with sales and marketing teams to develop and implement effective gotomarket strategies...

  • Operation Manager

    3 days ago


    Ho Chi Minh City, Vietnam công ty cổ phần pcm Full time

    Regular surveillance and evaluation of policies and systems to ascertain their continued applicability; implement modifications as required to enhance the processes and procedures of property management. - Annually supervise the strategic planning and budgeting processes pertaining to operations and maintenance. - Manage cyclical enhancement and repair...

  • CRM Manager

    4 weeks ago


    Ho Chi Minh City, Vietnam Mekong Capital Full time

    **Job Purpose** - Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty. - Take lead in designing and implementing the Extracare - PMC customer loyalty and rewards program, with focus on delivering value to customer and increasing fan engagement. **Key Accountabilities** **1. CRM** - Plan and deliver CRM...


  • Ho Chi Minh City, Vietnam VNG Full time

    ZaloPay is a fast-growing mobile payment provider in Vietnam since it commenced operations in 2017. We aim to serve Vietnam’s large underbanked population, accelerate financial inclusion and leverage technology to improve access to Fintech services for our users and merchants. In 2020, ZaloPay officially integrated into the messaging app Zalo to provide...


  • Ho Chi Minh City, Vietnam Công ty TNHH Akzonobel coatings Viet Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc 1. Automation Initiatives & System Integrations Integrate multiple sources of information - DERP, SAP, DART, CRM for management decision making (Performance Management) Work on harmonization of data fields & structures to prevent data conflicts. Evaluate, facilitate...

  • CRM Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Mekong Capital Full time

    Job Purpose Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty. Take lead in designing and implementing the Extracare PMC customer loyalty and rewards program, with focus on delivering value to customer and increasing fan engagement.Key Accountabilities1. CRM Plan and deliver CRM strategies across the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Akzonobel coatings Viet Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Mô tả Công việcAutomation Initiatives & System IntegrationsIntegrate multiple sources of information - DERP, SAP, DART, CRM for management decision making (Performance Management)Work on harmonization of data fields & structures to prevent data conflicts.Evaluate, facilitate development & roll-out of...


  • Ho Chi Minh City, Vietnam Signify Full time

    Job Title Commercial Operations Analyst **Job Description**: We’re looking for a Commercial Operations Analyst to join our Consumer Channel in Vietnam based in Ho Chi Minh City. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to...


  • Ho Chi Minh City, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Ho Chi Minh City, Vietnam anheuser- busch inbev Full time

    Report to: Export BBP Assistant Manager Position Title: Commercial Operations Executive (3rd party contract) Department: Commercial Operations - SEA Expansion Working location: Ho Chi Minh City, Vietnam Work with customers, coordinate with LE team/Export team, OTC team to ensure pending AR is collected timely. Resolve problems of the statement of Accounts...


  • Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

    Our client is a leading technology company who is searching for an experience talent to join their firm: - Develop and implement effective project management methodologies, tools, and processes to ensure the successful delivery of commercial projects within budget and timeline constraints. - Collaborate with departments such as sales, marketing, finance,...