Future Ready Agency Training Engagement
2 weeks ago
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- Job Description
- Job Responsibilities
- _/ Phạm vi công việc_
- Manage and Enhance e-learning platform and RTMS:
- Analyze training and development needs and current training platforms/tools to initiate ideas and explore new approach to enhance E-learning, Regional Training Management System.
- Ensure the supplier provides a product fitting PVA’s specific training requirements and business objectives
- Manage the e-learning platform and RTMS to ensure UI/UX and functions are regularly updated fully to meet the business needs and in accordance with internal & external regulations, as well as to ensure the integration of those platforms and other PVA platforms for efficiency and accuracy of operational functions.
- Manage Service and Digitalization solutions to improve learning’s experience:
- Collaborate with Digital team and Strategy team to improve learning experience on Digital Platform like Pruforce, PruLead.
- Manage performance, MAU of training enablements (e.g. eLearning) and propose initiatives to improve effectiveness and efficiency.
- Lead help desk team to provide in-time supports for queries and issues.
- Collect and Analysis feedback of Agents to fix issues by working with PCA and Litmos Vendor and to improve learners’ experience.
- Plan and Execute learners engagement activities.- Plan engagement activities and coordinate with stakeholders to gather engagement requirements.
- Define requirements and brainstorm ideas for engagement activities (like newsletters, engagement campaings, livestream event,.learning contests,....) and work out the detailed deliverables to obtain the approvals
- Manage execution of activities to improve learners engagement into training initiatives, which could be measured by MAU, course start and completed,.
- Conduct analysis to determine best engagement solutions.
- Team & Relationship management- Build & develop team and prepare successors as well
- Xây dựng kế hoạch nguồn lực, đào tạo và phát triển đội ngũ kế cận._
- Build & maintain internal & external relationships effectively
- Xây dựng mối quan hệ và điều phối một cách hiệu quả sự phối hợp trong và ngoài bộ phận._
- Ensure effective communication among parties
- Đảm bảo công tác truyền thông với các bên liên quan hiệu quả._
- Other tasks assigned by management team- Các nhiệm vụ/dự án khác được giao của cấp quản lý_
- Participate in annual improvement projects of Agency Development to drive business goals of department & company.
- Tham gia lãnh đạo các dự án hằng năm của Kênh Đại Lý nhằm đạt được mục tiêu của phòng ban và công ty._
- Job Requirements / Yêu cầu- Qualifications
- _/ Bằng cấp_
- University degree, preferably in Economics, Business Administration, Banking & Finance
- Knowledge and skill / Kiến thức và kỹ năng- At least 3 years experiences in project management. Experience in banking/insurance is a plus
- Strong understanding of salesforce’s process and systems
- Strong knowledge in digital marketing and communication
- Strong managerial, communications, analytical, decision-making, interpersonal and skills
- Detailed oriented
- Customer services and positive mind-set
- Experience of working in a fast-paced working environment
- Analytics experience required, visualization skills and/or big data is a plus
- Advanced in English
- Competencies / Năng lực lãnh đạo- Leadership Capability Model - Intermediate level
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