Merchant Success Associate

5 days ago


Ho Chi Minh City, Vietnam Công Ty TNHH Shopline Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
What You’ll be doing: Onboarding and MS services
1. Own and drive deep engagement, value and services for Shopline merchants
3. Renew and retain merchants, meeting or exceeding targets
4. Engage in regular business reviews to promote adoption and increase growth
5. Drive rapid resolution for issues/escalations and maintain high CSAT and NPS scores
6. Support the development of strategic merchant partnerships and build a loyal base that
actively advocates for Shopline
7. Serve as cross-functional leader across Shopline - to ensure a unified, seamless merchant
experience
8. Identify areas of improvement and make recommendations based on data, analytics and
best practices
9. Lead and perform ad-hoc projects as assigned by the Management
11. Prepare and present a workshop event for our merchants

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th month salary, bonus, incentive
PVI premium insurance
Laptop

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Who we are looking for:
1. Degree Holder or equivalent
2. 3-5 years of Merchant Success/SaaS/Account Management experiences
3. Knowledge of e-commerce and start-up culture
4. Strong business acumen and experience providing strategic advice to customers
5. Strong time management and expectation management skills
6. Exceptional ability to develop and maintain relationships with wide range of personalities
7. Strong organizational and project management skills
8. Ability to handle multiple tasks under pressure
9. Self-starter and good team player
10. Technical aptitude - quick to develop a deep understanding of new software
11. Demonstrate a high-degree of customer-centric thinking, behavior
12. Track record and experience working cross-functionally between sales and support teams
13. Fluent in English and Vietnamese.
It'd be plus if you have:
1. E-commerce marketing experiences
2. Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel, AdWords,
etc
3. Experience in any customer facing role or at E-commerce platforms is preferred
4. Experiences with CRM tools i.e. Salesforce, Intercom and Zendesk
5. Immediate available is preferred

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Phát Triển Thị Trường

Trung cấp - Nghề
Không yêu cầu



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