Team Lead, Account Management

3 days ago


Ho Chi Minh City, Vietnam Grab Full time

**Job Description**:
**Get to know the Role**:

- Co-create Business Development plan and roadmap and ensure that this is synchronized with overall GrabMart strategic direction.
- Project manage various Business Development initiatives to ensure it meets company OKRs
- Serve as a key member of the GrabMart team to drive growth

**The day-to-day activities**:

- Develop business with key retailer accounts, specifically big accounts/chain and responsible for daily account servicing enquiries of incoming and existing clients.
- Be the primary focal point and trusted advisor for our key enterprise/corporate accounts.
- Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently and effectively.
- Drive revenues for GrabMart via prospecting new leads, annual client renewals, constant upselling of new GrabMart solutions
- Delights customers by proactively assessing, clarifying and validating customer needs on an ongoing basis
- Drive and overview operations process to bring key accounts/ merchants on board.

**The must haves**:

- At least 5 years of experience in business roles.
- Deep understanding of retail business in Vietnam.
- Prior experience in working in e-commerce, FMCG business teams is a plus.
- Ambitious, self-driven and highly motivated individual who can work well in a start - up. Deep desire to excel and develop a career in account management.
- Strong communication skills in both Vietnamese & English.
- Ability to effectively multiple clients, manage time, prioritize tasks and drive channel strategy.
- Good understanding of business organizations and their buying cycles is preferred.



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