Customer Liasion Executive

5 months ago


Ho Chi Minh City, Vietnam Family Medical Practice Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- GENERAL INFORMATION:
As a part of the Front Desk team, Client Liaison Executives will be responsible for providing excellent customer service to all valued patients, and be proud of a professional, courteous and helpful attitude in all dealings with internal and external customers.
- KEY RESPONSIBILITIES:

- Answering customer phone calls.
- Making customer appointments.
- Gathering information to complete patient files on the system.
- Checking I.D papers, insurance membership, and details.
- Managing patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.
- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic.
- Assisting with medical evacuation as required from time to time
- Assisting patients to make bookings outside FMP
- Perform other tasks as assigned by the Line Manager

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Free outpatient consultation with doctors

14 days annual leave, 4 days sick leave

Birthday voucher
- Competitive salary range.
- 14 annual leaves and 4 sick leaves per year.
- Free outpatient consultation with doctors in clinics.
- Working in an international professional environment with an excellent opportunity to collaborate with multi-nationality medical professors and colleagues.

All CVs are welcome to apply, we will contact you very soon if your CV is qualified.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
**REQUIREMENTS**:

- EDUCATION & EXPERIENCE:

- Holder of a diploma or equivalent degree
- Having experience in customer relation/ interaction, preferably at foreign service companies or in the healthcare industry, hospitals/ clinics with an international environment will be an advantage.
- KEY CAPABILITIES & SKILLS:

- Fluency in English, with excellent listening, and interpersonal skills
- Compassionate, caring, and willing to help others.
- Able to handle conflict situations and remain calm under working pressure with conflict resolution/management skills.
- Proactive, problem-solving skills, and commitment to exceeding standards and achieving the best results.
- Eager to learn and to improve both yourself and the workplace
- Well-groomed appearance and pleasant outlook is a plus.
- Polite, professional, patient, and respectful
- Hard-working, reliable, responsible & accountable
- Prompt, timely & efficient
- Honest & trustworthy
- Willing to work at different clinic locations and different shifts

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Truyền Thông/Báo Chí,Truyền Thông/PR

Trung cấp - Nghề
Không yêu cầu


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