Customer Service Professional Iii

1 day ago


Thành phố Hồ Chí Minh, Vietnam Manulife Full time

**Responsibilities**

**1. **Kiểm soát và thực hiện việc **trả lời điện thoại của khách hàng(Monitor and handle hotline calls from clients)**
- Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chính liên quan đến hợp đồng bảo hiểm _(Reply clients’ inquiries about policy and admin procedures related to policy) _
- Hướng dẫn khách hàng thực hiện thủ tục hành chính khi khách hàng yêu cầu _(Guide clients to fullfil admin procedures according to clients’ requests) _
- Tư vấn khách hàng duy trì hợp đồng _(Handle policy conservation) _
- Kiểm tra và trả lời tin nhắn của Khách hàng từ hộp thư thoại hàng ngày _(Check & reply daily messages from telephone box) _
- Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại _(Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients) _
- Thực hiện các công việc liên quan đến khiếu nại từ Khách hàng _(Complaint handling) _
- Thực hiện thay đổi thông tin hợp đồng bảo hiểm qua điện thoại theo yêu cầu của khách hàng _(Process policy changes via phone when client requests as requirements) _

**3. C **ác công việc khác (Other tasks)**
- Đảm bảo thông tin của khách hàng được bảo quản tuyệt mật tại các khu vực phụ trách _(Ensure client’s information is kept confidential at respective locations) _
- Tuân thủ các chính sách/ quy định của công ty _(Ensure company policies/ regulatory/ requirements are followed at respective location) _
- Hỗ trợ thực hiện công việc của bộ phận khi cần _(Support daily team tasks when necessary) _
- Hỗ trợ công việc khi đồng nghiệp nghỉ phép _(Back up for Colleague) _
- Đảm bảo hoàn tất công việc hàng ngày chính xác và kịp thời _(Ensure to complete daily work exactly and timely) _
- Quản lý tài sản, cơ sở vật chất và chi tiêu của văn phòng _(Control expenses within budget and manage office property) _
- Thực hiện các công việc theo sự chỉ định của cấp quản lý trực tiếp _(Perform tasks when assigned by direct management). _

**Ghi chú khác**:
Khi có sự thay đổi yêu cầu công việc cho nhân viên thì sẽ có sự thống nhất lại bảng mô tả công việc
- (In case of change in job assignment for CC staff, the job description will be adjusted accordingly) _

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**:

- University Degree
- At least 1-2 working year in dealing with customers
- Typing skill, Word, Excel
- Customer Orientation
- Bias for action
- Interpersonal sensitivity
- Concern for order and quality
- Leadership & Teamwork
- Continuous Improvement Orientation
- Flexibility
- Development & Learning Orientation

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity : We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion : We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship : We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

In Office



  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...


  • Thành phố Hồ Chí Minh, Vietnam Huhtamaki Group Full time

    Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...


  • Thành phố Hồ Chí Minh, Vietnam CÔNG TY L&A Full time

    **Position: Customer Service Representative** Location: vincom Center **Salary**: up to 16 Mil/month **Main objectives**: - To support and assure the Customer Service Team’s highly professional interactions with customers associated with order placement, order entry, fulfillment, delivery requirements. - To coordinate with the Customer Service Team to...

  • Customer Service

    5 days ago


    Thành phố Hồ Chí Minh, Vietnam Maple Healthcare Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Greetings and welcoming patients, managing appointment schedules, providing general information to patients regarding Chiropractic and Wellness. - Maintains patient accounts by obtaining, recording, and updating personal and financial information. - Must exercise utmost diplomacy to provide...


  • Thành phố Hồ Chí Minh, Vietnam ZIM Full time

    Deliver high quality service to customers and ensure alignment with Smart CS KPIs. Handle customer survey to analyze customer’s feedback and develop programs for improved customer experience and perception. - Handle service request in SAP systems with KPI 1st response within 2 working hours and complete within SLA. - Handling phone call center - IVR...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Thương Mại ORYX Full time

    **Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) Maintain existing list of customers and keeping in touch with them for service and Business growth Maintain all orders of customers and their receivable payments Maintaining goods inventory on daily basis and also visiting Ware House for quality insepection every 2 months Working with Ware...


  • Thành phố Hồ Chí Minh, Vietnam Diag Full time

    **Duties and Responsibilities**: Establish and maintain good relationship with customer by: - Receive and respond to customer complaints, aiming to resolve the issue at the earliest - Analyze complaints to understand the root cause and identify trends or recurring problems - Communicate with other departments to resolve complaints, ensuring a consistent...

  • Customer Service

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam Merck Group Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...


  • Thành phố Hồ Chí Minh, Vietnam SGS Full time

    **Company Description** SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. - Conduct the assigned jobs in professional, accurate and...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Giải Pháp Phần Mềm Công Tác Và Thanh Toán Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Assist customers in resolving issues and provide appropriate solutions or escalate complex issues to the relevant department. - Maintain accurate records of customer interactions and transactions. **Chức vụ**: Nhân viên/Chuyên viên **Hình thức làm việc**: Toàn thời...


  • Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...


  • Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. Key responsibilities: 1. Handle order processing: - Print out order received...


  • Thành phố Hồ Chí Minh, Vietnam Bosch Group Full time

    **Company Description** **_ The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._ - The Bosch Group comprises Robert Bosch GmbH and its roughly 360...


  • Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...


  • Thành phố Hồ Chí Minh, Vietnam ELITE ASIA (SG) PTE. LTD. Full time

    **Responsibilities**: - Perform varying corrective, preventive, and emergency maintenance for solar PV systems. - Interact with customers on a professional level as part of a multi-tasking team. - Perform onsite installations, repairs, and troubleshooting. - Check and provide complete documentation to clients. - Carry out site root analysis. - Attend the...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **1/ Job purpose**: This position is responsible for delivering DHL commitment to customers, meeting day-to-day operations requirements of the customers as indicated in Standard Operating Procedure (SOP). Ensure FTY understands and acknowledges customers’ requirements and standards. **2/ Scope of Role**: - To ensure KPI and customer’s SOP follow up...


  • Thành phố Hồ Chí Minh, Vietnam HSBC Full time

    -Job Advert Details Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Customer Service

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam Chi Nhánh Công Ty TNHH transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 18 - 20 triệu VNĐ) - Performing day-to-day operational activities in customer service of call center. - Giving excellent services to customers. - Open for ideas and innovative solutions to enhance team productivity. - Achieve daily/monthly performance targets defined by the project. - Working 6 days/ week, 1 day...


  • Thành phố Hồ Chí Minh, Vietnam WESTCOAST INTERNATIONAL DENTAL CLINIC Full time

    **Mô tả công việc**: - Thực hiện các công việc lễ tân : chào đón khách, trả lời điện thoại, quản lý lịch phòng khám và nhắc lịch các cuộc hẹn, cung cấp các tư vấn về dịch vụ tại phòng khám đến khách hàng. - Quản lý - cập nhật các ghi chú bệnh nhân kịp thời, lưu trữ thông...


  • Thành phố Hồ Chí Minh, Vietnam HSBC Full time

    -Job Advert Details Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that...