Customer Service Support
3 months ago
**Company Description**
**_
The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth._
**_ Bosch Global Software Technologies Company Limited (BGSV) _**_i_**_s 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. _
- Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. _
- With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes._
- Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
- Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
- Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
- Fulfils additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
- Meets the service key performance indicators;
- Gets involved in the continuous development and improvement of processes and service;
- Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
- Fulfils any other tasks related to area of responsibility, as requested by direct superior.
**Qualifications**
- Language: English - advanced level
- Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
- High sense of responsibility, patience, urgency and customer support;
- Capacity to organize and make decisions;
- Flexible and driven to solve customer's requests;
- Ability to work under pressure and good team engagement;
- Logical thinking and analysis abilities;
- Confident and willing to learn;
- Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
- Proactive and responsible in finalizing all assigned tasks;
- Willingness to work in shifts;
- Previous customer support experience is a plus.
**Additional Information**
**_
Why BOSCH?_**
- Because we do not just follow trends, we _**_create _**_them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work._
**_ Benefits and Career Opportunities_**
- _ Working in one of the _**_Best Places to Work_**_ in Vietnam and Top 30 of the _**_Most Innovative Companies _**_all over the world_
- _ Join in a dynamic and fast-growing global company (_**_English-speaking_**_ environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world_
- **_ Onsite opportunities_**_: short-term and long-term assignments in worldwide offices_
- _ Engage in our _**_diverse training_**_ programs which surely help strengthen both your personal and professionalism_
- **_ 13th-month_**_ salary bonus + attractive _**_performance bonus_**_ (you'll love it) + annual performance appraisal_
- **_ 100% offered salary_**_ and mandatory _**_social insurances_**_ in 2-month probation_
- **_ 15++ days_**_ of annual leave + 1-day of birthday leave_
- _ Premium health insurance for employee and _**_02 family members_**:
- **_ Flexible _**_working time and working model_
- _ Lunch and parking allowance_
- Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building _
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