Customer Service
1 month ago
**Company Description**
- To response and ensure the customer inquiries and requests are addressed in a timely manner.
- To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met.
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
- To ensure and implement procedure based on ISO work procedure.
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
- To assist and back up other team members and provide supports and report to supervisor.
- To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.
**Qualifications**
- Bachelor’s degree.
- At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management or Sales Admin...
- Strong written, verbal skills in English + Chinese/ or Japanese (bilingual) is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any.
**Additional Information**
- Yearly performance review
- 13th month payment
- Quarterly incentive program
- Meal support / Special meals
- Additional health care
- Lunch
- Other company's activities: Team Building, Year End Party...
- Shuttle bus provided
-
Customer Service
1 month ago
Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time**Responsibilities**: ▪Answer customer enquiries and resolve customer issues in an efficient and timely manner ▪Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability ▪Responding to customer complaints and implementing customer retention strategies in...
-
Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time**Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...
-
Customer Service Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 3 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ...
-
Customer Service Representaive
2 months ago
Thành phố Hồ Chí Minh, Vietnam ZIM Full timeDeliver high quality service to customers and ensure alignment with Smart CS KPIs. Handle customer survey to analyze customer’s feedback and develop programs for improved customer experience and perception. - Handle service request in SAP systems with KPI 1st response within 2 working hours and complete within SLA. - Handling phone call center - IVR...
-
Customer Service Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công ty TNHH In nhãn Bao bì Hoàng Hà Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting to: General Manager (Australia) Department: Sales International Location: Marketing Office & Factory Number of Direct Reports: 10 Range: $1.500 - $2.000 Position Purpose: This role is responsible to proactively lead, manage and inspire our Customer Service team to deliver exceptional...
-
Customer Service Representative
5 days ago
Thành phố Hồ Chí Minh, Vietnam Vida Shoes International Full timeSince 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. We are...
-
Customer Service Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam Diag Full time**Duties and Responsibilities**: Establish and maintain good relationship with customer by: - Receive and respond to customer complaints, aiming to resolve the issue at the earliest - Analyze complaints to understand the root cause and identify trends or recurring problems - Communicate with other departments to resolve complaints, ensuring a consistent...
-
Manager, Customer Service
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Adidas Full timePurpose/ Mission: - To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage inventory. ...
-
Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Merck Group Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...
-
Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Maker Sixty Four Full time**YOUR WORK**: - Process new orders and requests on the Odoo ERP system ensuring accurate data entry and updates. - Coordinate with relevant departments to order or generate the required product and packaging labels. - Respond to all client requests and enquiries in a timely and professional manner. - Complete all reports required by the customer and...
-
Customer Service Satff
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Chứng khoán Mirae Asset Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive incoming calls from customers including Vietnamese and foreign customers. - Reply to question about complaints, products, and services of the company. - Actively research and propose ideas to bring satisfaction to customers in the process of experiencing products and services. - Actively...
-
Customer Service Executive
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH The Sentry Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer care: - Support and answer difficulties and questions for tenants - Support guests in site-check and introduce available services 2. Office administration: - Ensure and maintain the quality of 5 star office services to provide the best services to tenants - Check the room and the...
-
Customer Service Executive
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time**Mô tả công việc**: - Solve members issues by finding the cause and explaining the solution. Escalate complex problems to management when needed. - Participate in calls to help retain members. - Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training. - Comply with all healthcare regulations and...
-
Representative, Customer Service and Support
1 month ago
Thành phố Hồ Chí Minh, Vietnam APL Logistics Full timeThis position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...
-
Customer Service Advisor, Frontline
2 months ago
Thành phố Hồ Chí Minh, Vietnam DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...
-
Customer Service Staff
2 months ago
Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time**Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...
-
Customer Service
1 week ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH CITYCLINIC Việt Nam Full time**Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) - Learn, capture customer needs, and successfully consult Careplus products and services through reception channels: Hotline/Facebook/Website/Zalo. - Handling customer complaints related to Careplus products and services - Caring, supporting customers & contributing to improving service...
-
Customer Service Specialist
1 month ago
Thành phố Hồ Chí Minh, Vietnam Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain,...
-
Customer Service Associate
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Pati Group Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Service Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our...
-
Customer Service Specialist
4 days ago
Thành phố Hồ Chí Minh, Vietnam DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 88452 Time Type: Full Time Customer Service Specialist **DSV - Global transport and logistics** DSV is a dynamic workplace that fosters inclusivity and...