General Manager

6 months ago


Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

Good career development and benefit
- Attractive Package
- Professional environment

**About**:
Our client's property is a prestigious 5-star luxury resort with over 300 room keys, nestled in a picturesque location known for its stunning natural beauty, exceptional amenities, and world-class service. They are committed to delivering an unforgettable experience to their guests, and they are seeking an exceptional General Manager to lead the dedicated team.

**Job Summary**:
**Key Responsibilities**:
**Operational Leadership**:

- Lead and manage all resort departments, including front office, food and beverage, housekeeping, and maintenance.
- Set and maintain high service standards to exceed guest expectations.
- Ensure efficient day-to-day operations and a smooth guest experience.

**Financial Management**:

- Develop and manage the resort's budget, financial forecasts, and cost control measures.
- Implement strategies to maximize revenue and profitability.

**Team Management**:

- Recruit, train, and motivate a talented team to deliver exceptional service.
- Foster a positive and collaborative work environment.
- Set clear performance expectations and provide regular feedback.

**Guest Relations**:

- Establish and maintain a culture of guest-centric service.
- Address guest concerns and ensure quick resolution to maintain guest satisfaction.

**Quality Control**:

- Ensure the resort's facilities and services meet or exceed 5-star luxury standards.
- Implement regular quality assessments and improvement initiatives.

**Marketing and Sales**:

- Collaborate with the marketing team to develop and execute strategies to increase occupancy and revenue.
- Build relationships with travel agencies, corporate clients, and key stakeholders.

**Compliance and Safety**:

- Ensure the resort's compliance with all relevant regulations, health, and safety standards.
- Develop and maintain emergency response plans.

**Qualifications**:

- Proven experience as a General Manager in a luxury resort or hotel.
- Excellent leadership, organizational, and problem-solving skills.
- Strong financial acumen and budget management expertise.
- Fluent in English; additional languages a plus.
- Exceptional interpersonal and communication skills.
- Hands-on and proactive approach to management.

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