General Manager

7 days ago


Ho Chi Minh City, Vietnam Mekong Capital Full time

**OVERALL**:
The General Manager is responsible for the entire operation and performance of the BiaCraft brand. He/she is responsible for bringing the brand to life by managing multiple outlets, ensuring outstanding food and beverage execution, overseeing marketing efforts, and maintaining a high standard of customer service. He/she possesses strong leadership skills, a passion for the craft beer industry, and a proven track record in restaurant management.

**YOUR KEY RESPONSIBILITIES ARE**:
OPERATIONS MANAGEMENT
Oversee the day-to-day operations of five outlets, ensuring smooth and efficient workflow.
Develop and implement operational policies and procedures to optimize productivity, maintain consistency, and enhance customer satisfaction.
Monitor and analyze key performance indicators (KPIs) such as sales, costs, and profitability, and take appropriate actions to achieve financial targets.

MARKETING OVERSIGHT
Work closely with the marketing team to develop and execute effective marketing strategies to drive brand awareness, increase footfall, and maximize revenue.
Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and make data-driven decisions.
Ensure consistent brand messaging and visual identity across all outlets and marketing channels.

FOOD AND BEVERAGE EXECUTION
Maintain high standards of food and beverage quality, presentation, and service delivery across all outlets.
Collaborate with the Brand Chef to develop and update menus that align with customer preferences, culinary trends, and the brand concept.
Regularly review and optimize inventory management processes to minimize waste, control costs, and ensure an adequate supply of craft beers and ingredients.

STAFF LEADERSHIP AND DEVELOPMENT
Recruit, train, and develop a high-performing team, including managers, chefs, and front-of-house staff.
Foster a positive work environment, ensuring effective communication, teamwork, and employee engagement.
Conduct regular performance evaluations, provide constructive feedback, and identify training needs to enhance staff skills and maintain service excellence.

CUSTOMER SERVICE EXCELLENCE
Maintain a strong customer-centric approach, ensuring exceptional service standards and outstanding guest experience.
Address customer concerns and resolve issues promptly and effectively.
Monitor customer feedback, reviews, and ratings, and take action to continuously improve service quality and guest satisfaction.

**JOB REQUIREMENTS**:
Proven experience as a General Manager or in a similar senior management role within the restaurant or hospitality industry.
Strong understanding of the craft beer industry and a passion for craft beer.
Demonstrated ability to oversee multiple outlets and manage complex operations.
Excellent leadership skills, with the ability to inspire and motivate teams to achieve operational and customer service excellence.
Solid knowledge of marketing strategies and experience in overseeing marketing initiatives.
Exceptional organizational and time management skills to prioritize and manage multiple tasks simultaneously.
Strong financial acumen and ability to analyze financial data, control costs, and drive profitability.
Excellent interpersonal and communication skills to build relationships with staff, customers, and suppliers.
Knowledge of food safety and hygiene regulations.
Flexibility to work evenings, weekends, and holidays as required by the business.


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