Service Advisor
3 weeks ago
Responsibilities
- Đặt lịch hẹn và đón tiếp khách hàng: Theo dõi lịch sử sửa chữa và đặt lịch hẹn khách hàng. Đón tiếp khách hàng bằng thái độ thân thiện, chu đáo và chuyên nghiệp. Chủ động trong việc đón tiếp khách hàng và đặt lịch hẹn khách hàng. Lên kế hoạch chuẩn bị cuộc hẹn và quản lý cuộc hẹn khách hàng.
- Kiểm tra xe cùng khách hàng: Tiếp nhận cẩn thận yêu cầu của khách hàng, tìm hiểu, xác định nguyên nhân, truy vấn lịch sử sửa chữa của xe. Tổng hợp các công việc cần phải thực hiện và có đánh giá toàn diện, thông báo cho khách hàng về tình trạng xe tiếp nhận.
- Đảm bảo chất lượng sửa chữa, sự hài lòng cho khách hàng đối với toàn bộ quá trình dịch vụ.
- Hoàn thành hồ sơ thủ tục thanh quyết toán cho xe trước khi chuyển sang bộ phận thanh toán.
- Tổng hợp phản ánh các thông tin phản hồi của khách hàng.
- Tư vấn công việc sửa chữa: Sau khi kiểm tra xe, phối hợp với phụ trách sửa chữa và/hoặc kỹ thuật viên để đưa ra phương án sửa chữa tối ưu và thông báo cho khách hàng. Nếu khách hàng không đồng ý với phương án ban đầu, phải đưa ra phương án dự phòng để khách hàng lựa chọn và phân tích ưu/nhược điểm của từng phương án để khách hàng lựa chọn. Nhấn mạnh các nội dung khuyến mãi hoặc quỹ thiện chí.
- Thực hiện các trương trình chiến dịch nội bộ, marketing dịch vụ, chiến dịch của công ty khi có yêu cầu.
- Xử lý các công việc bảo hiểm theo quy trình thống nhất với công ty bảo hiểm.
- Phối hợp chặt chẽ với bộ phận phụ tùng để đảm bảo hoàn thành tốt công việc.
**Requirements**:
- Có kinh nghiệm làm việc bốn năm ở vị trí Cố vấn dịch vụ sửa chữa xe ô tô
- Tốt nghiệp Đại học hệ chính quy chuyên ngành cơ khí kỹ thuật ô tô, các trường Đại học Bách Khoa, Giao thông vận tải, Đại học Công nghiệp, Học viện Kỹ thuật Quân sự
- Tiếng Anh thành thạo
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