HR Service Delivery Manager

4 months ago

Hanoi, Vietnam Atlas Technology Solutions Full time

We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the only 100% Direct EOR in the world, partnering with clients to get to market 82% faster, at a reduced cost, and with lower risk through local expertise in over 160 countries.

Atlas technology powers the idea that companies can employ whoever they want, wherever they are in the world. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it's time to set up their own entities and run payroll. Atlas is here from point A to point Z.

The future of work is borderless, and so are we. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. Diversity and inclusion are at our core.

Atlas invests in Environment, Social and Governance initiatives through our impact program. Impact is central to our vision as a business and at the heart of our culture. Through impact we are addressing our environmental impact for society, for the planet and for our long-term success. Employee wellness, diversity and charitable activities are at the core of our social responsibility. Impact ensures Corporate Governance operates ethically and responsibly while preserving our customers and employees' trust.

**The Role**

We are looking to expand our team by hiring a new** HR Services Delivery (HRSD) Manager, **a team player who is ready to make the role their own and bring their own ideas and innovations to the table. Reporting to the** Senior HR Service Delivery Manager, **you will be supporting our **HR Service Delivery **team by overseeing and managing the day-to-day activities of the HRSD operation with a focus on exemplary customer service to our customers and employees, managing HRSD Consultants, and partnering with other HRSD Managers to form a regional team as well as collaborating with other HRSD Managers in the rest of the world for common client needs or projects.

**HRSD** provides Tier 1 operational support - responsible for delivery and resolving colleagues and client employee inquiries, coordinating internally with Legal, Payroll, Mobility, Client onboarding and Success, and Finance teams. In addition, partnering externally with benefit providers and other in-country contacts as needed.

We value the accurate and timely administration and delivery of all transactional aspects of the client and employee lifecycle, whilst ensuring the integrity of all HR data held within our key systems. The HRSD team aims to resolve customer inquiries at the first point of contact, via appropriate interpretation of internal policy or procedural guidance, becoming our client's trusted strategic advisor and partner for any HR-related operational matters. The **HRSD Manager** will be managing client and employee requirements - prioritizing and assigning tasks to deliver within our SLA performance commitments and in line with our Service Delivery Model. Additionally, the role will look at ways to improve our service by working with other members of our team to identify opportunities or resolve issues.

**Key responsibilities**
- Responsible for serving as legal representative of the local Vietnam entity and providing support with local authorities for signatures, in-person meetings, and other duties as assigned. Must be comfortable with the business model, understand the responsibilities and delegation of authority as established by the parent company, and be responsive to internal and external needs.
- Oversee and ensure delivery of work and operational processes, supporting local teams with the prioritization of deliverables as required according to the situation.
- Ensure HRSD processes are compliant with the standards determined by the relevant stakeholders.
- Building client intimacy through understanding our client needs and developing a trusted partnership.
- Driving proactive talent solutions to our clients and employees to ensure we remain a partner of choice.
- Leveraging our new internal functions to drive automation, analytics, and accountability.
- Driving team engagement and accountability within the region to ensure best in class HR services to our clients.
- Identify opportunities for change.
- Represent HRSD for client or internal meetings - from kick-off calls through to new technology deployment.
- Effectively manage Operational risks, ensuring controls are in place and tested, and robust action plans are delivered in order to resolve issues.
- Initia

  • HR Manager

    3 months ago

    Hanoi, Vietnam NIC HR Full time

    1. Compensation and Benefits - Develop and implement HR policies and procedures in support of the Company’s business strategy and operation. - Build salary structure and participate in salary surveys to bench mark pay and benefit practices with internal and external. - Cooperate with functional manager to develop competitive compensation packages for...

  • Delivery Manager

    3 months ago

    Hanoi, Vietnam Backbase Full time

    Delivery Manager **The job in short** We're looking for an entrepreneurial and passionate Delivery Manager for Vietnam. **Meet the job** You will lead a cross-functional team of software engineers working directly on engagements with Backbase customers. Along with leading and growing the team, you will define and promote the team's ways of working and...

  • Delivery Manager

    3 months ago

    Hanoi, Vietnam Backbase Full time

    **The job in short** We're looking for an entrepreneurial and passionate Delivery Manager for Vietnam. **Meet the job** You will lead a cross-functional team of software engineers working directly on engagements with Backbase customers. Along with leading and growing the team, you will define and promote the team's ways of working and hiring and training...

  • Senior Delivery Practice Manager

    3 months ago

    Hanoi, Vietnam Amazon Web Services Vietnam Company Limited - E42 Full time

    BS level technical degree required; Computer Science or Math background preferred. - Experience in influencing C-level leadership, business and technical stakeholders, and peer groups, while driving enterprise-scale portfolios or programs in large organizations. - Highly strategic and analytical, possessing 15+ years of relevant experience in solving...

  • Senior Delivery Practice Manager Data

    3 months ago

    Hanoi, Vietnam Amazon Web Services Vietnam Company Limited - E42 Full time

    BS level technical degree required; Computer Science or Math background preferred - Experience in influencing C-level leadership, business and technical stakeholders, and peer groups, while driving enterprise-scale portfolios or programs in large organizations - Highly strategic and analytical, possessing 15+ years of relevant experience in solving business,...

  • HR Generalist

    4 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a motivated, upbeat team player to join our team as HR Generalist. This role participates in and provides information for the implementation of core HR processes, in accordance with applicable regulations and internal policies. Day to day, you will support smooth, effective, and timely execution of HR operations, with special...

  • HR & Admin Manager

    4 months ago

    Hanoi, Vietnam Yokogawa Full time

    Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting...

  • Head of HR

    3 months ago

    Hanoi, Vietnam Talentnet Full time

    $2,500 - $3,500 - Education/Training **RESPONSIBILITIES**: Strategy & Planning - Create HR management strategy on a short-term and long-term basis to support the business strategies of the Company. - Set and implement the HR - L&D strategy by working with cross-functional partners to map and consolidate all the plans into one. - Design the annual HR plan,...

  • HR Executive

    3 months ago

    Hanoi, Vietnam NIC HR Full time

    **Job Description**: - Recruitment: manage & develop recruitment activities (Job posting, shortlist, test and interview, ). - Research and participate to many activities to promote recruiting good talents Job fair, HR events, ) - Training: manage & develop training system (training needs analysis, making training plan/ budget, deliver Learning and...

  • [eeu] (Senior) Embedded Project/ Delivery Manager

    4 months ago

    Hanoi, Vietnam Bosch Group Full time

    Company Description - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...

  • HR Admin Manager

    3 months ago

    Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    **Human Resource (HR)** **_HR Strategy and Organizational culture:_** - Develop an HR Strategy and to deliver strategic objectives; ensure that all aspects of the HR function promote an organizational culture of teamwork and service, high quality, transparency and accountability, innovation and inclusiveness. - Manage the team to build up organization...

  • HR & Amin Manager

    4 months ago

    Hanoi, Vietnam Talentnet Full time

    $3,000 - $3,000 **RESPONSIBILITIES**: **HR Strategy and Organizational culture**: - Develop an HR Strategy and to deliver strategic objectives; ensure that all aspects of the HR function promote an organizational culture of teamwork and service, high quality, transparency and accountability, innovation and inclusiveness. - Manage the team to build up...

  • HR-ga Manager

    3 months ago

    Hanoi, Vietnam Talentnet Full time

    $3,000 - $7,000 - Manufacturing **RESPONSIBILITIES**: - Responsible for end-to-end recruitment and ensuring all processes are conducted effectively, and professionally on given manpower plan, recruitment lead time, and position requirement (Operators, Engineers, Staff, Leaders, Managers); Manage on-boarding procedure, orientation training to provide best...

  • Delivery Engineer

    4 months ago

    Hanoi, Vietnam Noventiq Full time

    Noventiq is hiring! We’re looking for **Delivery Engineer** to bring your talent to Noventiq Vietnam. You’ll be a part of our Services Delivery team. **JOB FUNCTIONS**: The Delivery Engineer will be responsible for delivery and implementing unified communications solutions for external customers based on Microsoft technologies. **ESSENTIAL POSITION...

  • The Compliance and HR Supervisor

    4 months ago

    Hanoi, Vietnam The Hong Kong Internship Platform Full time

    **Company Background**: Our client is a leading têxtile manufacturing company based in Asia Over 20 years history, the company specialises in producing high-quality knitted garments for international markets. With a state-of-the-art facility and a skilled workforce, our clients has built a reputation for its commitment to ethical and sustainable...

  • Project & Service Delivery Manager

    3 months ago

    Hanoi, Vietnam Công ty cổ phần MPS Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Quản lý công việc và nguồn nhân lực PM & Service Delivery của Công ty tại Việt Nam và nước ngoài (bao gồm Myanmar, Cambodia ) - Phát triển và xem xét các công cụ, quy trình nhằm đảm bảo tiến độ, chất lượng, đáp ứng yêu cầu của khách...

  • Project Owner and Delivery Manager

    4 months ago

    Hanoi, Vietnam Jeisys Medical Viet Nam Full time

    Jeisys Medical Viet Nam *** - Phòng 305, tầng 3, 239 Xuân Thuỷ, Phường Dịch Vọng Hậu, Cau Giay, Ha Noi- At office- Posted 1 hour ago- Skills: - Project Manager Agile UI-UX **Top 3 reasons to join us**: - Full salary-based insurance. - Competitive salary range. - Provide health package with high medical quality **Job description**: - We...

  • Global Application Service Manager

    4 months ago

    Hanoi, Vietnam Niteco Full time

    **_#Location: Ha Noi#_**: Niteco has an interesting new career opportunity as Global Application Service Manager who is responsible for Nitecos 24/7 Application Management Service Department (AMS) and for expanding our services globally. You will professionally and efficiently manage and develop the Service Desk function and associated processes, practices,...

  • [hrl] Hanoi hr Intern

    4 months ago

    Hanoi, Vietnam Bosch Group Full time

    **Company Description**: - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial...

  • Recruitment Manager

    5 months ago

    Hanoi, Vietnam NIC HR Full time

    Develop and organize the implementation of the department’s plans and strategies according to the general development orientation of the company. - Managing and operating the activities of the recruitment department, meeting the requirements of the company and customers. Recruitment: - Closely coordinate with relevant departments and customers to review...