Automotive Service Advisor

7 days ago


Hanoi, Vietnam CÔNG TY TNHH S&S Febrics Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Job Title: Service Advisor for Luxury Car Brands (Rolls-Royce, Lamborghini, McLaren)

Department: Service Center - Automotive Division

Employment Type: Full-time

Office location: Hanoi/HCMC

Working hours: 8 hours/day - Monday to Friday

ABOUT S&S GROUP:
We are exclusive distributor and representative of numerous prestigious luxury brands in Vietnam and a pioneer of authentic, unique experiences and lifestyle choices for affluent customers in the luxury and premium segment.

S&S Group is dedicated to improve our colleagues, partners and patrons’ lives. We are determined that everyone who has come to be with us, would be inspired and be part of a brighter future. We work for higher purpose which is to expand the possibility to LIVE BETTER.

Our Core Values:
Unconventional

Deliver Excellence

Independence

Kindness

Integrity without Compromise

WHY S&S GROUP:

- Immersing in a one-of-a-kind ecosystem of world-class luxury brands.
- Opportunities to attend training trips and/or brand’s events globally.
- Aspirational and dynamic working culture, always striving for top quality standard.
- Opportunities to progress swiftly upwards corresponding to the fast-growing pace of the group and the industry.
- Continuous learning and development opportunities.
- 5-working-days scheme for both retail and back-office colleagues.
- Competitive salary & performance bonus, insurance contribution based on full salary.
- Annual health check at top quality hospital.
- Extra PTI health insurance package.
- Monthly team-bonding allowance.
- Fitness allowance.

ABOUT THE JOB:

- Ensure premium service consulting tailored to the individual needs of each customer.
- Boost sales through selling aftersales products and services.
- Loyalise customers and ensure customer satisfaction at any time.

Reports operationally to: Service Manager

The roles and responsibilities of the Service Advisor include but are not limited to:
1. Perform service consulting:

- Perform service consulting
- Inform the customer about service, price and deadline
- Support in the framework of accident damage
- Record customer and vehicle data for the customer database
- Guarantee customer mobility
- Issue courtesy or hire car to the customer

2. Manages the repair process:

- Prepare and settle complete and detailed orders
- Organize diagnosis test drives for the Service Technician and Master Technician
- Check availability of parts before the start of repairs
- Match current workshop capacity with order deadlines
- Obtain permission from the customer for additional work, and informs the workshop Master Technician or Technician regarding this.
- Instruct parts sales for the best parts provision.

3. Prepare and release invoices:

- Prepare damage calculation for repair authorization
- Check and release complete and correct invoices for services.
- Prepare invoices for inspections and standard repairs.
- Agree on payment conditions with the customer according to business conditions approved by the management.
- Prepare estimates taking into consideration the current value of the vehicle.

4. Carry out the vehicle handover:

- Carry out final acceptance and vehicle handover.
- Perform final acceptance with a test drive and an invoice check.

5. Promote services and products:

- Offer, consult and sell parts, accessories, and lifestyle products.
- Promote services not performed (telephone offers).
- Organise and undertake regular telephone promotions of services based on customer needs.
- Organise and check product improvement campaigns.
- Introduce customers to Sales Advisors and Product Genius if customer is in re-purchase phase.

6. Observe the market:

- Performs regional market and competition observation with regard to service products.

7. Personal development:

- Attend training by brands to generate knowledge about latest luxury content and concept.
- Continuously improve technical and management skills.
- Continuously improve knowledge about Automotive, Watches and Jewelry, Art and other lifestyle aspects.

8. Team-effort duties:

- Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
- To abide by and uphold all S&S Group core values, policies and procedures.
- Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Competitive merit-based remuneration package
Opportunities to attend training trips and/or brand’s events globally
Aspirational and dynamic working culture, always striving for top quality standard.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
KEY SELECTION CRITERIA
- Educatio



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