IT Support Administrator

2 weeks ago

Hanoi, Vietnam Oxford University Clinical Research Unit - Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

The post is responsible for the day-to-day operations of the IT activities in the Oxford University Clinical Research Unit - Ha Noi. He/she is also responsible for managing all servers, computers, printers, internet service, networking devices, and backup services by coordinating with IT Teams in OUCU-HCM.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Laptop

Chế độ bảo hiểm

Du Lịch

Chế độ thưởng

Chăm sóc sức khỏe

Đào tạo

Tăng lương

Công tác phí

Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Yêu Cầu Công Việc

Key responsibilities and tasks

SA Engineering and Provisioning
- Work with IT teams in OUCRU HCM in installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
- Develop and maintain SOPs and work instructions for IT operations in OUCRU HN

Operations and Support
- Perform regular security monitoring to identify any possible intrusions.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.
- Perform regular file archival and purge as necessary.
- Maintain encryption of all laptops and portable devices following the Information security policy and Encryption SOPs
- Management of office and IT assets in OUCRU HN to be used appropriately and available in the right places in good condition.
- Provide IT induction and appropriate computer training to new staff.
- Other tasks requested by supervisors

Maintenance
- Maintain operational, configuration, or other procedures.
- Perform periodic performance reporting to support capacity planning.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
- Maintain data center environmental and monitoring equipment.
- Collaborate with IT Teams in OUCRU HCM and suppliers to maintain servers, computers, and related equipment.

Selection criteria

Essential:

- BSc in computer science, computer engineering, or information system
- Systems Administration/System Engineer certification in Unix and Microsoft
- At least two years of system administrator experience.
- Strong SA experience in network infrastructure, virtualization, Linux, Windows OS, and cloud computing.
- Experience in Microsoft 365 administration and support
- Strong experience in delivering high-level IT helpdesk services to end users.

Desired:

- Preferable knowledge of ERP systems such as MS Dynamics AX.
- Analytical problem-solving skills, willingness to learn, self-initiative.
- Team player, organized, patient, dedicated, tactful, understanding, disciplined, and mature.
- Creative and innovative in developing IT solutions.
- IELTS equivalent 5.0

**Benefits**:

- Contracted Salary: Negotiable (depending on actual experience and education).
- Optional insurance: In-patient and out-patient medical coverage; Personal accident insurance coverage
- Two months' salary for annual bonus and clothes
- Annual leave of 18 days each year for the first year
- Other responsibilities and benefits are based on Viet Nam Labor Law.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Support

Đại Học
Không yêu cầu

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