Operations Admin Executive

3 weeks ago


Ho Chi Minh City, Vietnam POPS Worldwide Full time

**I. SUMMARY**:
An operations administrator to support the daily operations of our project. The operations administrator's responsibilities may include keeping inventory tracking, contracts, and reconciling debt with commercial partners. You should be able to oversee and ensure smooth and efficient daily operations. A top-notch operations administrator should be highly organized and thrive under pressure.

**II. JOB RESPONSIBILITIES**:
**E-commerce operations**:

- Monitoring - Operating these daily tasks at the operation team, such as split orders - delivery - return - refund... customers interaction.
- Reconciliation debt & Collating invoices - service fees with commercial partners such as 3PL - suppliers - brands - payment gateway per month.
- Working with external suppliers to fix issues - improve with orders, pick/pack/dispatch process.
- Streamlining operational efficiencies, Optimizing processes across eCommerce.
- Monthly finance reconciliation with an internal team such as financial - accounting and product category management.
- Monitoring and submitting partner contracts to internal & external to sign and finish the paperwork processes.
- Work with the IT - PO team to improve systems and processes, making operations processes automatic.

**Affiliate & Influencer**:

- Identify, source, and communicate with influencers/Key Opinion Leaders (KOLs) and liaise with them regarding campaign briefs daily (share and prepare the deck for them, answer any queries from them)
- Communicate and liaise with sellers/external stakeholders and ensure sellers' expectations and influencers/KOLs' deliverables are aligned
- Extract data (likes, engagement) for post-mortem reporting
- Approval of the new registers from KOL/KOC and Influencer side.
- Create and improve standard operations processes.

**III. JOB REQUIREMENTS**:

- Bachelor’s degree in English, marketing, or a similar field.
- Excellent English, both verbal & written.
- Excellent presentation skills by PPT - Google slide.
- At least 3-5 years of experience in the KOL/KOC industry and experience working for well-known e-commerce will be an advantage.
- Know Diagram tool is a plus.
- Demonstrated excellence in writing, proofreading, and editing.
- Excellent research, organizational, and time management skills.
- Strong listening and communication skills.
- The capacity to work independently and collaboratively.
- Ability to work efficiently without compromising quality or accuracy.
- Confidence in problem-solving, with the ability to generate ideas and solutions



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