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Guest Service Agent

2 months ago

Hanoi, Vietnam Melia Hanoi Hotel Full time

**Hạn nộp**: 13/05/2023

**Mức lương**: 5 - 8 triệu
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội, Quận Tây Hồ - Hà Nội, Quận Long Biên - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
14/03/2023 21:59
Mô tả công việc
To greet and welcome the guests who are checking in and check out
To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
To promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
To promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth
Quyền lợi được hưởng
- Service charge after probation period
- Meal and uniform will be provided by Hotel
- Annual Company Outing trip, Staff Party and attractive year-end bonus
- Other benefits will be shared during the interview

Yêu cầu công việc
- Minimum 1 year Hotel Front Desk experience
- Communicate accurately and effectively in verbal and written form with guests and associates for providing instructions and information.
- Clear, professional and personable communication style to guests and associates.
- Guest oriented, enthusiastic & service-minded.
- Preferred Bachelors degree in Hospitality or related field.

Yêu cầu hồ sơ

CV in English

Copy of personal document

Copy of education certificates

Photo size 4x6

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