Contact Center Agent
6 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Be a representative to assist, manage, and resolve customer problems and concerns.
- Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
- Research required information using available resources and route calls to appropriate resources.
- Inform clients by explaining procedures, answering questions, and providing product and service information.
- Upsell products and services.
- Document all call information according to standard operating procedures.
- Maintain communication equipment by reporting problems.
- Complete other duties as assigned.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Benefit
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- At least bachelor’s degree or equivalent.
- Good command in English.
- 1-3 years of experience in a call center environment.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Have experience in Digital lending is a plus
- Good problem solving and communication skills.
- Ability to handle stressful situation appropriately.
Additional Information
- Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)
- CV in English
- Interview 100% English
- Sign contract with outsourcing vendor
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Sản Xuất/Lắp Ráp/Chế Biến,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
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