Call Center Agent

**Career Opportunities at IDP Education**: **_ (Ho Chi Minh Office)_**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...

**Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: - Perform Periodic reports and incidents directly to Leader - Responsible for managing 3 main tasks: **1. Team Management**: - Being...

**Career Opportunities at IDP Education**: **_ (Ho Chi Minh Office)_**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Planning/Budgeting - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned 2. Manage and operate overall activities of Call center section - Implement, supervise Call center agents upon advising clients on IVB’s products and services information,...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the...

Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering,...

**Job Descriptions**: - Be a representative to assist, manage, and resolve customer problems and concerns - Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions - Research required information using available resources and route calls to...

1 year minimum supervising/leading a team of 10 or more people in a call center - English communication skill : Good - Experience in E-Commerce, Technology is a plus **MAIN DUTIES** ✔ Ensure all agents are achieving their daily KPIs in qualitative metrics ✔ Monitor scoring KPI statistics ✔ Isolate and identify areas of improvement in members'...

**Job description**: Company Description Summit Next is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally. We specialize in providing cost-effective solutions, especially to small/mid-size organizations. Our differentiation is that our customers can start with...

To improve overall services and performance of Inbound Contact Center - institute an experienced outsourcing services to help provide energy services Inbound Contact Center Regular comprising the agent, team leader and supervisor - The services provided to customers shall be in accordance with the Service Standards from the Client. - Managing an Inbound team...

Tasks: **1. **Planning/Budgeting** - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned **2. **Manage and operate overall activities of Call center section** - Implement, supervise Call center agents upon advising clients on IVB’s products and services information, account transactions, card transactions...

A Call Center Manager plays a crucial role in overseeing the operations of a call center. This position requires a blend of leadership, organizational skills, and a deep understanding of customer service principles. **[1] - Job requirements**: **Team Leadership and Management (30%)** - Recruit, train, and oversee call center operations. - Set clear...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Answer all incoming phone calls based on the proven, pre-set script of products and sales/service promotions/campaigns; Ensuring that all questions, inquiries for support are handled appropriately. - Quickly record inquiry/complaint cases in MMV CRM system and transfer to related department within...

A Call Center Manager plays a crucial role in overseeing the operations of a call center. This position requires a blend of leadership, organizational skills, and a deep understanding of customer service principles. **[1] - Job requirements**: **Team Leadership and Management (30%)** Recruit, train, and oversee call center operations. Set clear objectives...

**Mô tả công việc**: (Mức lương: 11 - 18 triệu VNĐ) - Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product - Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team - Frequently update the...

Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating...

**Job Description**: - Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing...

Professional Enviroment - Dynamic, supportive team - 13th-month salary. **Responsibilities Include**: - Manage the daily operation of Call Center to provide excellence service level to the distributors’ organization. - Enhance quality of the calls, minimizing errors and tracking operative performance to ensure highest level of customer satisfaction -...

Nơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Bằng Cấp Đại học - Kinh Nghiệm 1 - 4 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Dịch vụ khách hàng, Tiếp thị - Hạn chót nhận hồ Sơ 16/12/2024 Facebook Linkedin **Phúc Lợi**: - Bảo hiểm - Phụ cấp -...

NIC’s Client **Job Description**: - Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling...