Call Center Agent

7 months ago


Ho Chi Minh City, Vietnam IDP Education Ltd Full time

**Career Opportunities at IDP Education**:
**_ (Ho Chi Minh Office)_**:
IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand.

IDP has a demand to recruit the following position:
**Contact Center Agent**:
**(Full time)**:
Reporting to the Contact Center Manager:

- Counsel prospective students and their families regarding study opportunities in Australia, US, UK, New Zealand, and Canada via phone.
- Provide information to students on our institutions / visa / accommodation, etc.
- Follow up leads from events / seminars / web and convert to walk-ins.
- Maintain good rapport with students, their families to gain referrals for IDP
- Follow up and update lead status in C4C (Student Data Management System)
- Provide required daily / weekly /monthly sales and operation reports

**JOB REQUIREMENTS**
- At least 01 year of working experience in telesales/customer service is required for this position.
- Preferably experience staffs specializing in Sales, Education counselling or equivalent.
- Excellent communication, explanation and customer orientation.
- Demonstrate strong sales, have ability to maintain and widen customers’ relationship.
- Ability to work under high pressure and target.
- IELTS 5.0 or equivalent.

**BENEFITS**:

- 13th month salary.
- Bonus in the end of year.
- English Training scholarship for staff and family in ACET - one of the best English Center in Vietnam.
- 15 working-days recreation leave, 10 day sick leaves.
- Annual medical examination.
- Staff development & training.
- Outing Trip.
- Other benefits according to IDP’s policy.


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