Supervisor, Call Center
6 months ago
**Mô tả công việc**:
(Mức lương: 11 - 18 triệu VNĐ)
- Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product
- Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team
- Frequently update the company policies and procedures then train Call Center team to ensure Call Center team follows the policies/procedures. Manage projects belonging to Call Center team. Yearly review inbound/outbound procedures and prepare the revised procedures of Call Center team. - Yearly review and prepare the revised customer care program. Be the project owner of CC projects. Other tasks assigned by the line manager.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
allowances
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Education: Bachelor degreeExperience: At least 3 years in Call Center (Life Insurance be preferred)Skills required:
- Communication & negotiation skill
- Able to solve difficult issues
- Able to work independency with highly effective as well as work in a team
- “Can do” attitude
- Time management skill
- Good at English (listening & speaking)
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Bán Hàng Qua Điện Thoại (Telesale),Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng
Đại Học
Không yêu cầu
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